Core Business Suite release notes
Summarize
Summary of Core Business Suite release notes
The ServiceNow® Core Business Suite (CBS) introduced in the Australia release streamlines and unifies disparate business processes across units through a comprehensive collection of modules tailored for various personas within a single suite. CBS enhances operational efficiency by centralizing application setup, employee support, analytics, and automation on the ServiceNow AI Platform.
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Key Features
- Now Assist Guided Setup: Accelerates CBS application configuration with a guided flow and a centralized admin home console to track installation and setup progress across business units.
- AI-Native Requester Experience: Provides employees with an intelligent, conversational interface to raise issues and submit service requests, improving user engagement and support efficiency.
- Employee Slate Portal: Serves as the default employee support portal consolidating Employee Center widgets with flexible configuration options to suit different organizational needs.
- Product Hub Installation: Enables installation of CBS applications directly from the Product Hub based on subscription tiers (Foundation, Advanced, Prime), simplifying deployment and entitlement management.
- Automated CBS Requester Role Assignment: Reduces administrative overhead by automating assignment rules for the CBS requester role, minimizing manual effort.
- Core Business Suite Analytics Dashboard: Offers centralized AI-enabled insights and detailed performance trends across business units, supporting data-driven decision-making.
Activation and Upgrade Considerations
CBS applications must be requested and installed via the ServiceNow Store. The Australia release enhances instance security with granular read-only field controls on the AI Platform, introducing new options like strictreadonly and clientscriptmodifiable. These backend changes maintain backward compatibility while strengthening security. Customers should review affected fields and adjust settings accordingly using provided knowledge base guidance.
Related Products and Plugins
- New Plugins: Core Business Suite Foundation, Advanced, and Prime packages align with subscription tiers, offering scalable CBS capabilities.
- Supporting Applications: Setup Hub for centralized instance management, Now Assist for integrated generative AI features, and Enterprise Service Management Foundation to unify multiple service domains on the AI platform.
What Customers Can Expect
ServiceNow customers adopting CBS gain a unified, AI-powered platform that simplifies business process coordination across units, accelerates application setup, enhances employee support experiences, automates role assignments, and provides actionable analytics. The release prioritizes security with new read-only field protections and offers flexible subscription options to scale CBS capabilities according to organizational needs.
The ServiceNow® Core Business Suite (CBS) application lays the foundation to unify disjointed processes across business units. It’s a collection of modules that fulfills different business needs for different personas within a single product suite. CBS is a new application in the Australia release.
Core Business Suite highlights for the Australia release
- Accelerate application setup with Now Assist in Core Business Suite.
- Launch CBS applications from a new admin home configuration console, and set up each application from the entry point.
- Use the AI-native requester experience in CBS.
See Core Business Suite for more information.
Important information for upgrading Core Business Suite to Australia
- The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
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The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Core Business Suite features
- Configure Core Business Suite using Now Assist
- Use a guided flow to set up the CBS.
- Configure Core Business Suite using guided setup
- Use the new CBS home page to initiate installations of different applications across BUs in one place. Track setup progress and receive guided configuration support from a unified product console. You can install and configure applications according to your business requirements.
- Now Assist requester experience
- Provide your employees with the AI-native requester experience in CBS.
Activation information
Install Core Business Suite by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugins are new in Australia:
- Core Business Suite Foundation (sn_cbs_foundation): Base package with CBS support.
- Core Business Suite Advanced (sn_cbs_advanced): Mid-tier package with CBS support.
- Core Business Suite Prime (sn_cbs_prime): Top-tier package with CBS support.