Now Assist for Collaborative Work Management (CWM) release notes
Summarize
Summary of Now Assist for Collaborative Work Management (CWM) Release Notes - Australia Release
Now Assist for Collaborative Work Management (CWM) is a new ServiceNow application introduced in the Australia release, leveraging generative AI to enhance task efficiency within Collaborative Work Management. It helps users accelerate task completion and sprint planning by generating formulas and scrum tasks based on natural language inputs and story context.
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Key Features
- Formula Generation for CWM Tasks: Users can create formula columns in the List view by describing calculations in plain language, such as calculating the number of days between dates or summing estimated hours for subtasks. This simplifies data manipulation and tracking within CWM tasks.
- Scrum Task Generation for Stories: Now Assist can generate scrum tasks automatically from user story descriptions and acceptance criteria. This feature can be triggered from the story form or inline during sprint planning, providing a relevant starting point for task breakdowns that users can review, edit, and customize according to their team’s workflow.
- Now Assist Panel Integration: The conversational interface within the CWM environment allows users to generate tasks from documents and add them directly to CWM Boards, streamlining task creation and collaboration.
- Now Assist Admin Console: Provides administrators with an interface to easily set up, configure, and monitor Now Assist applications and features.
Activation and Availability
Now Assist for Collaborative Work Management is available for installation through the ServiceNow Store. Customers need to request the application from the Store to activate it. The ServiceNow Store also provides version history and cumulative release notes for all Now Assist applications.
Related Applications
- Collaborative Work Management (CWM): Serves as a central hub for planning, visualization, management, and collaboration on work across teams.
- Now Assist: A broader ServiceNow generative AI solution aimed at improving productivity, self-service, and search capabilities across the organization.
Practical Benefits for ServiceNow Customers
- Accelerates task creation and sprint planning through AI-generated formulas and scrum tasks, reducing manual effort.
- Enhances collaboration by integrating AI-driven task generation directly within CWM Boards and story forms.
- Improves data accuracy and consistency by allowing natural language descriptions to be converted into actionable task details.
- Enables administrators to easily manage AI capabilities with a dedicated admin console.
The ServiceNow® Now Assist for Collaborative Work Management (CWM) application uses generative AI skills to improve the time to value for tasks you perform in CWM. Now Assist for CWM is a new application in the Australia release.
CWM highlights for the Australia release
- Generate formulas for your CWM tasks using a natural language description of a calculation.
- Generate scrum tasks for stories based on their context.
See Now Assist for Collaborative Work Management (CWM) for more information.
New in the Australia release
- Now Assist formula generation for CWM tasks
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Generate formula columns by describing a calculation in plain language. When adding a formula column to the List view, prompt Now Assist to generate a formula by entering what you want to calculate. For example, days between start date and end date or sum of estimated hours for subtasks.
- Now Assist scrum task generation for stories
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Generate scrum tasks from user story descriptions and acceptance criteria using Now Assist. Trigger the scrum task generation from the story form or inline from the Sprint planning view, and receive a relevant set of tasks as a starting point for your sprint planning. You can then review, edit, and add the generated tasks to fit your team's workflow.
Activation information
Install Now Assist for CWM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.