Telecommunications Network Inventory Release Notes
Summarize
Summary of Telecommunications Network Inventory Release Notes - Australia Release
The ServiceNow® Telecommunications Network Inventory (TNI) application in the Australia release offers enhanced capabilities for modeling physical, logical, and virtual networks, managing datacenter infrastructure, and designing and assigning network services. This release introduces new features and improvements to streamline network planning and operations.
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Key Features
- Remote Hands Request Management (Early Availability): Enables customers to request onsite services such as power inquiries, equipment installation, and restarts through the Customer Service Management (CSM) portal. Requests are securely stored with role-based access control and include auto-generated case summaries combining current and historical insights.
- IP Address Management Enhancements (Patch 3): Supports creation of multi-layer nested IP subnetworks with CIDR validation for both IPv4 and IPv6. This ensures subnetworks are correctly formatted, fall within parent ranges, and maintain uniqueness.
- Inventory Naming Patterns: Introduces the TNI CI Naming application for defining reusable naming patterns with real-time validation, hierarchical name construction, interactive preview, and custom validation rules, improving consistency and accuracy in inventory templates.
- Access Control Updates: Standard ServiceNow platform roles no longer have read access to specific TNI tables, enhancing security for sensitive inventory data.
- User Interface Improvements: Updated topology map icons support dark theme for better visual contrast. IP Pool menus and records are now referred to as IP Address Blocks to align terminology across workspaces.
- Accessibility Enhancements: Improvements include better keyboard navigation, screen reader support, adjustable zoom levels, color contrast, and text spacing to ensure usability for all users.
- ServiceNow AI Platform Tiers: Introduces three AI licensing tiers (Foundation, Advanced, Prime) that provide varied levels of AI capabilities, enabling customers to leverage AI insights, productivity boosts, and autonomous AI workflows depending on entitlement.
Activation and Installation
To use the Telecommunications Network Inventory features, particularly Remote Hands, customers must install the Network Inventory Advanced plugin (snniadv) and the Remote Hands Request Management plugin (snremotehands) from the ServiceNow Store. The Customer Service Install Base Management plugin (sncssmrequest) is also required for Remote Hands functionality.
Practical Benefits for ServiceNow Customers
- Efficiently manage complex networks with enhanced IP address management and nested subnetworks.
- Improve operational responsiveness with Remote Hands service requests directly integrated into the CSM portal.
- Ensure consistent and validated naming conventions across network inventory items, reducing errors and simplifying management.
- Enhance security of network data through updated role-based access controls.
- Benefit from improved accessibility and UI enhancements for a better user experience.
- Leverage AI capabilities tailored to your organization’s needs through new licensing tiers.
Related Applications
The Telecommunications Network Inventory integrates with the Customer Service Portal and ServiceNow Customer Service Management to facilitate service requests and support operations, enabling seamless workflow from request initiation to network inventory updates.
The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services Telecommunications Network Inventory was enhanced and updated in the Australia release.
Telecommunications Network Inventory highlights for the Australia release
- Enable customers to request services for equipment housed in your facility using Remote Hands.
- View a concise summary of Remote Hands Request
See Telecommunications Network Inventory for more information.
New in the Australia release
- Remote Hands Request Management
- Enable your customers to request services such as power usage enquiries, equipment installation, equipment restarts, and more by connecting with onsite operations agents at your facility. Securely store your customer requests in the Remote Hands Case table, with role-based access controls. View an auto-generated summary of your requests for quick reference.
- Remote hands case record
- Remote Hands Request Summarization generates contextual summary of a Remote Hands case by combining current case data with insights from similar historical cases, using information submitted by the DCIM user through the CSM portal.
UI changes
- Network topology
- Topology map icons updated to support dark theme colour contrast.
Australia Patch 3
- IP address management
- The IP Pool menu and records are now labeled as IP Address Block throughout the Network Inventory Workspace and Service Operations Workspace.
Activation information
Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see Install Telecommunications Network Inventory . Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugins are new in Australia:
Remote Hands Request Management (sn_remote_hands): Remote Hands plugin enables you to use the Remote Hands request feature in the Customer Service Management portal.
Additional requirements
You must install Customer service install base management (sn_cs_sm_request) plugin and Remote Hands plugin from the ServiceNow Store to use the Remote Hands feature.
Accessibility information
Improved overall accessibility across Network Inventory application, focusing on keyboard navigation, screen readers, zoom levels, colour contrast, and text spacing.