Notifications release notes
Summarize
Summary of Notifications release notes
The ServiceNow® Notifications application, enhanced in the Australia release, enables customers to create, manage, and send customized notifications within workflows for important events, actions, and alerts. This update introduces advanced email integration, security, and AI-driven notification capabilities designed to improve communication efficiency and security.
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Key Features
- Personal Corporate Mailbox Integration: Agents can now integrate their personal corporate email accounts to send and receive emails directly within ServiceNow.
- Granular Admin Roles: Enables developers and administrators to perform Notifications configuration tasks securely without full admin privileges.
- Notification Agent with Natural Language Prompts: Allows platform administrators to create and modify email notifications and templates using natural language, simplifying configuration without complex scripting.
- Email Client Template Enhancements: New options for email client templates include a checkbox, configurable From Generation Type for user email addresses, and forwarding address settings for receiving emails.
- Microsoft Graph Email Sending: Outbound emails can be sent via Microsoft Graph by connecting Microsoft email accounts within ServiceNow.
- Inbound Email Threading: Supports classification of inbound emails using the thread-index header from Microsoft and Outlook ecosystems for better email threading.
- Column Level Encryption (CLE) for Attachments: Automatically encrypts inbound email attachments stored in CLE-enabled tables and decrypts them when sending outbound emails, enhancing data security without scripting.
- Push Notifications for Logged-Out Users: Ensures delivery of critical push notifications even when users are not logged into the platform.
- LLM Support and Email Template Configuration: Notification Agent now supports large language models (LLMs), including third-party models, and allows configuration of email templates for AI-generated notifications.
- Branded Email Templates in Email Generator Agent: Enables AI-generated emails to utilize customer-specific branding, including layouts, logos, and styling.
- Multiple Intent Identification in Inbound Emails: Detects multiple intents within a single inbound email, enabling multiple reply actions for comprehensive response handling.
- Handling Missing Inputs in Inbound Email Actions: Provides configurable execution modes to manage missing inputs by requesting them, skipping intents, or continuing processing, improving inbound email robustness.
Activation and Requirements
- Notifications is an AI Platform feature active by default in ServiceNow.
- Notifications Email Agents must be installed via the ServiceNow Store.
- The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature.
Benefits for ServiceNow Customers
With these enhancements, ServiceNow customers can expect improved email integration flexibility, enhanced security for email attachments, smarter AI-assisted notification creation, and robust handling of inbound emails. These features streamline communication workflows, reduce administrative overhead, and ensure critical notifications reach users promptly, even when they are logged out.
The ServiceNow® Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Australia release.
Notifications highlights for the Australia release
- Integrate personal corporate mailboxes with in ServiceNow to send and receive emails.
- Send outbound emails from the ServiceNow instance using Microsoft Graph.
- Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails.
- Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem.
- Deliver critical push notifications even when users are logged out.
- Create and modify email notifications and email templates using natural language prompts through the Notification Agent.
See Notifications for more information.
New in the Australia release
- User mailbox integration
- Enable agents to integrate their personal corporate mail boxes to send and receive emails.
- Granular admin roles required to secure the instance
- The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role.
- Notification agent
- The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms & scripts.
UI changes
- Create an email client template
- Added a check box for the email client template.
- Configure templates for personal corporate mailboxes
- Added a new From Generation Type for the User Email Addresses for email client templates.
- Integrate personal corporate mailbox for receiving emails
- Added the Forwarding Address option for the email account type.
Changed in this release
- Sending email using Microsoft Graph
- Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails.
- Email threading for inbound reply email
- Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem.
- Column Level Encryption for email attachments
- Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting.
- Enable push notifications for logged-out users
- Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed.
Activation information
Notifications is a ServiceNow AI Platform feature that is active by default.
Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature.