Upgrade to the Australia release

Australia Release Notes

Release

australia

ft:locale

en-US

ft:publication_title

Australia Release Notes

ft:clusterId

bundleId

Upgrade to the Australia release

Release version: Australia

Updated March 12, 2026

2 minutes to read

Summarize

Summarized using AI

Summary of Upgrade to the Australia release

Upgrading to the Australia release involves a structured approach to ensure a successful transition. This process requires thorough planning, testing, and validation across various phases, particularly focusing on non-production instances before updating the production environment.

Show full answer Show less

Key Features

Phase 1: Read the release notes to understand upgrade and migration tasks.
Phase 2: Clone your production instance to a non-production environment to assess upgrade duration.
Phase 3: Verify configurations and schedule the upgrade using Now Support.
Phase 4: Monitor the upgrade process, address skipped records, and conduct functional testing.
Phase 5: Upgrade other non-production instances and apply necessary post-upgrade changes.
Phase 6: Prepare the production instance for upgrade after refining the test environment.
Phase 7: Execute the production upgrade, validate completion, and conduct user acceptance testing.

Key Outcomes

By following these phases, you will ensure a smooth upgrade process, minimize risks, and enhance the stability and functionality of your ServiceNow instance. This approach allows you to validate changes thoroughly before affecting the production environment, ultimately leading to improved service delivery and user satisfaction.

Upgrading and patching your instance requires planning, testing, and validation. To ensure a safe and effective upgrade, read the release notes, create upgrade plans, and test your upgrade on non-production instances before upgrading your production instance.

Important:

These topics contain in-depth explanations about upgrades. For a step-by-step reference of upgrade steps, refer to the Upgrade planning checklist.


	Phase 1 - Read the release notes and plan your upgrade Before you begin the upgrade process, it is essential to read the release notes for your target version so you understand the required upgrade and migration tasks. This information helps you plan a safe and effective upgrade.
	Phase 2 - Prepare for the development instance upgrade For a better understanding of your production upgrade duration, request a full clone of your production instance (including large tables and attachments) onto a non-production instance. Confirm your current and target release versions, because you will later use this information when scheduling your upgrade in Now Support.
	Phase 3 - Verify your upgrade configurations and schedule the development instance upgrade in Now Support Check the configuration of the Check distribution for possible upgrade scheduled job to view how often and when it runs. Review information about timing your upgrade in coordination with the Check distribution for possible upgrade scheduled job. Then, schedule your upgrade in Now Support.
	Phase 4 - Upgrade and validate the development instance Track the progress of your upgrades with the Upgrade Monitor. For your first non-production instance upgrade (your development instance), use the Upgrade Monitor to process the skipped list of records that were not addressed in the upgrade. Then identify your update sets and perform functional testing.
	Phase 5 - If applicable: Upgrade and validate your other non-production instances, such as your test instance After you've configured and refined your development instance, request to upgrade any other non-production instances you have, such as a test instance. Immediately after the upgrade is complete, apply the post-upgrade changes made to your development instance, including activating optional plugins, installing and upgrading applications, and applying update sets.
	Phase 6 - Prepare to upgrade the production instance After you have configured and refined your test environment to be a good representation of your production environment, prepare to upgrade your production instance.
	Phase 7 - Upgrade the production instance After you have upgraded your development, non-production, and test instances, upgrade your production instance last. Then validate that the upgrade was complete, apply update sets and fix scripts, and perform post-upgrade user acceptance testing (UAT).