Employee Center Pro release notes
Summarize
Summary of Employee Center Pro release notes
The ServiceNow® Employee Center Pro application serves as a centralized hub for departmental services, offering unified system access and actionable content experiences. The Australia release introduces enhancements to improve administrative control, security, and AI-powered employee support.
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Key Features
- Granular Admin Roles: Added to the Integrated experience and service feedback functionality, enabling decentralized management of administrative tasks.
- Enhanced Read-Only Field Protections: Introduction of a new “readonlyoption” field with granular control levels like “strictreadonly” and “clientscriptmodifiable” to strengthen instance security while maintaining flexibility.
- Moveworks Integration: Integration with Moveworks offers AI-powered conversational support, allowing employees to ask questions, receive instant answers, and complete tasks directly within Employee Center and Employee Center Pro.
- Quick Start Tests: Provided for verifying Employee Center Pro functionality after upgrades or new deployments. Customers who have customized the application should copy and adjust these tests accordingly.
Activation and Upgrade Guidance
Employee Center Pro must be installed via a request through the ServiceNow Store. Customers should refer to the ServiceNow Store for app availability, submission details, and cumulative release notes. When upgrading to the Australia release, be aware of backend changes related to read-only field security. Consult the provided knowledge base article (KB2718122) for technical guidance on identifying and configuring affected fields.
Related Applications
- Now Mobile®: Supports task management and resource access on mobile devices and auto-assigns employee taxonomy for the employee content store application.
- Now Assist for Employee Center Pro: Extends AI-powered capabilities, enterprise search, and multi-channel delivery to enhance employee productivity.
The ServiceNow® Employee Center Pro application provides a central hub for departmental services with unified system access and actionable content experiences. Employee Center Pro was enhanced and updated in the Australia release.
Employee Center Pro highlights for the Australia release
Add granular admin roles to the Integrated experience and service feedback functionality to decentralize administrative task management.
See Employee Center Pro for more information.
Important information for upgrading Employee Center Pro to Australia
The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
New in the Australia release
- Integrated experience and service feedback
- Add granular admin roles to the Integrated experience and service feedback functionality to decentralize administrative task management.
- Moveworks for Employee Center
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Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro.
- Quick start tests for Employee Center Pro
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After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center Pro works as expected. If you customized Employee Center Pro, copy the quick start tests and configure them for your customizations.
Activation information
Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.