Legal Virtual Agent Conversations release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow® Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.

    Plugin information

    Deprecated plugins

    The following plugins are planned for deprecation in a future release:

    Legal Virtual Agent Conversations (sn_lg_virtual_agent): Planned for deprecation in C release.There is no replacement for this plugin.