Domain Separation release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Domain Separation release notes

    The ServiceNow® Domain Separation application allows customers to logically separate data, processes, and administrative tasks into distinct domains. The Australia release brings significant enhancements that improve domain visibility management, process override tracking, and performance—particularly benefiting large Managed Service Providers (MSPs) managing numerous domains.

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    Key Features

    • AI Agent for Domain Visibility Management: Enables domain administrators to manage domain visibility using natural language conversations. This AI agent supports querying, validating, and modifying visibility settings without navigating complex admin interfaces, streamlining multistage workflows within a conversational interface. Activation requires installing the Domain Separation AI Agent plugin.
    • Global Domain Upgraded Process Overrides Report: Provides system and domain administrators with a dedicated dashboard to track and review process overrides impacted by global process upgrades. The dashboard supports filtering and sorting by date and process type, and includes a scriptable API for building custom integrations or automations.
    • Domain Visibility Performance Improvements: Optimized query performance reduces domain visibility query times by 70%, with average completion now under one second for large instances. This enhancement is particularly impactful for MSPs managing thousands of domains, achieved through query optimization techniques such as replacing multiple OR conditions with a single IN clause.

    Additional Updates

    • Dot-Walk Scoping Bypass Compliance (DIRS0000335): Domain Separation now complies with the platform-wide directive on dot-walk scoping bypass. Customers with custom dot-walk queries on domain-separated tables should review their configurations after upgrading.
    • Java 21 Runtime Support: The application has been validated and updated to operate with Java 21, removing deprecated Java APIs. This update is included automatically with the Australia release upgrade and requires no customer action.

    Activation Information

    Domain Separation is available as a ServiceNow AI Platform feature activated via the com.glide.domain.activationutility plugin. Customers should enable this plugin to access the latest capabilities introduced in the Australia release.

    The ServiceNow® Domain Separation application enables you to separate data, processes, and administrative tasks into logically defined domains. Domain Separation was enhanced and updated in the Australia release.

    Domain Separation highlights for the Australia release

    • Use the new AI agent to manage domain visibility through natural language. Query, validate, add, and remove visibility settings without navigating complex admin interfaces.

    • System and domain administrators can now review a dedicated dashboard of process overrides that were affected by global process upgrades. Filter and sort overrides by date and process type to prioritize review and take action.
    • Domain visibility queries now complete in under one second for large instances — a 70% improvement for MSPs managing thousands of domains and users.

    See for more information.

    New in the Australia release

    AI Agent for Domain Visibility Management

    Use the new AI agent to manage domain visibility through natural language conversations. Domain administrators can ask the agent to query visibility by user, validate that visibility is not redundant or oversized, and take direct actions to add or remove visibility settings. The agent supports end-to-end workflows so administrators can complete multistage visibility management tasks without leaving the conversational interface. Install the Domain Separation AI Agent plugin to enable this capability.

    Global Domain Upgraded Process Overrides Report
    System and domain administrators can now track and review process overrides that are affected by global process upgrades. A new admin dashboard provides a comprehensive list of impacted overrides with filtering and sorting by date and process type. Use the scriptable API to build custom integrations or automations on top of the override tracking data.
    Domain Visibility Performance Improvements for Large MSPs
    Domain visibility queries now complete in under one second on average — a 70% reduction from the previous 3.2 second average for large instances. A new query optimization replaces multiple OR conditions with a single IN clause on the domain ID for instances that exceed the configured domain collection size threshold. All 785 Domain Separation customers benefit from faster queries, with the greatest impact for the 20 customers operating 10,000 or more domains.

    Changed in this release

    Dot-Walk Scoping Bypass Compliance (DIRS0000335)
    Domain Separation has been updated to comply with the platform-wide dot-walk scoping bypass directive (DIRS0000335). Customers who have customizations involving dot-walk queries on domain-separated tables should review their configurations after upgrading.
    Java 21 Runtime Support
    Domain Separation has been validated and updated to run on the Java 21 runtime introduced in the Australia release. Deprecated Java APIs have been removed from the Domain Separation codebase. No action is required for customers — this update is included automatically with the Australia upgrade.

    Activation information

    Domain Separation is a ServiceNow AI Platform feature available with activation of the com.glide.domain.activation_utility plugin. For details, see Domain separation plugin.