Healthcare and Life Sciences Service Management Core release notes
The ServiceNow® Healthcare and Life Sciences Service Management Core application delivers a seamless digital experience for your users and streamline healthcare operations with automated processes. Healthcare and Life Sciences Service Management Core was enhanced and updated in the Australia release.
Healthcare and Life Sciences Service Management Core highlights for the Australia release
Healthcare and Life Sciences Service Management Core has received security enhancements in the Australia release.
See Healthcare and Life Sciences Service Management for more information.
Important information for upgrading Healthcare and Life Sciences Service Management Core to Australia
The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
Activation information
Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.