Localization Workspace release notes
Summarize
Summary of Localization Workspace release notes
The ServiceNow Localization Workspace application offers a focused translation management experience designed for content owners and translation fulfillers. It enables customers to efficiently manage and deliver multilingual content at scale. The Australia release introduces enhancements that improve usability, glossary management, request handling, and translation scheduling.
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Key Features
- Guided Tours: New interactive tours assist users in confidently setting up language providers and language groups within the Localization Workspace interface.
- Language Asset Management: A dedicated tab allows users to upload, store, and edit multiple glossaries containing terms translated into multiple languages. Users can also export glossaries as CSV or spreadsheet files starting from version 3.1.0.
- Terminology Manager Role: Introduced to control access to glossary and terminology management. This role consolidates previous permissions and requires the base snlw.user role for all Localization Workspace users (version 3.1.0+).
- Translation Request Management: Users can now cancel translation requests, delete draft requests, and review archived requests directly from the Localization Workspace landing page.
- Translation Method Visibility: The translation request summary displays the method used (e.g., TMS or machine translation), accessible from the My Requests list.
- Intelligent Due Date Suggestions: When creating translation requests, the system provides estimated completion dates based on request size and scope, helping users set realistic deadlines.
Activation and Related Solutions
Localization Workspace is available via the ServiceNow Store and must be installed by request. Customers can find additional details and version history on the store page.
The application integrates with related ServiceNow features to enhance multilingual support:
- Dynamic Translation: Enables live translation of user-generated content to improve communication across agents and end users.
- Localization Framework: Provides configurable workflows to standardize translation processes for various platform artifacts.
- System Localization: Allows configuration of locales and localization settings, such as time, date, and currency formatting, tailored to user preferences.
The ServiceNow® Localization Workspace application is a targeted translation management experience for content owners and translation fulfillers that you can use to manage and deliver multilingual content at scale. Localization Workspace was enhanced and updated in the Australia release.
Localization Workspace highlights for the Australia release
- Set up language providers and language groups with confidence, assisted by the new Guided Tours in the Localization Workspace interface.
- Upload your glossaries to the new Language Asset Management tab for editing and storage.
- Cancel translation requests, delete draft requests, and review archived requests from the Localization Workspace landing page.
- View the translation method from the translation request summary.
- Use intelligent due date suggestions based on the size and scope of your requests when creating translation requests.
See Localization Workspace for more information.
New in the Australia release
- Guided tours in the Localization Workspace interface
- Leverage new guided tours that assist users with setting up language providers and language groups.
- Language Asset Management
- Upload, store, and edit multiple glossaries in the new Language Asset Management tab of Localization Workspace. Each glossary can include terms translated into multiple languages. In the Australia release, Language Asset Management provides upload, storage, and editing functions only.
Changed in this release
- Cancel translation requests, delete draft requests, and review archived requests from the landing page
- Monitor and control your requests on the landing page with functions to cancel translation requests, delete draft requests, and review archived requests.
- View the translation method from the translation request summary
- View the translation method, such as TMS or machine translation, from the translation request summary. The summary is available from the My Requests list on the landing page.
- Use intelligent due date suggestions based on the size and scope of your requests
- Use intelligent due date suggestions, which provide an estimated completion date for your translations, based on the size and scope of your translation request. You can accept the suggested due date when submitting your request.
Activation information
Install Localization Workspace by requesting it from the ServiceNow Store. See Localization Workspace on the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.