Sales Territory Management​ release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow® Sales Territory Management​ application structures and optimizes the sales efforts of your organization based on territories. It involves overseeing daily sales activities, adjusting team assignments to verify complete customer coverage, monitoring sales performance against goals, and updating territory assignments as markets change. Sales Territory Management​ was enhanced and updated in the Australia release.

    Sales Territory Management​ highlights for the Australia release

    Sales Territory Member role gets access to view the sales territory associated on the CRM entities like Lead, Opportunity, Account, or Consumer.

    See Sales Territory Management​ for more information.

    Important:
    Sales Territory Management​ is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Sales Territory Management​ features

    Sales Territory Management​ users
    Activate the Sales Territory Management plugin to install the Sales Territory Member role for sales execution within assigned territories, with defined ownership, accountability, and territory‑based CRM record assignment.

    Activation information

    Install Sales Territory Management​ by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.