Telecommunications, Media, and Technology release notes

ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Australia release.

Telecommunications products and applications

The Telecommunications industry solution includes the following applications:

• Telecommunications Service Management connects your entire telecommunications operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications:
  • Service Exchange
  • Product Support for Technology
  • Customer Success Management
  • Customer Service Problem Management
• Sales CRM for Telecommunications. See Sales Customer Relationship Management release notes.
• Telecommunications Network Inventory
• Telecommunications Service Operations Management
• Strategic Portfolio Management for Telecom
• Field Service Management for Telecommunications
• Now Assist for Telecommunications, Media and Technology (TMT)

Technology products and applications

The Technology industry solution includes the following applications:

• Technology Service Management connects your entire technology operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications:
  • Service Exchange
  • Product Support for Technology
  • Customer Success Management
• Sales and Order ManagementSales CRM for Technology Providers. See Sales Customer Relationship Management release notes.
• Now Assist for Telecommunications, Media and Technology (TMT)

• Customer Success Management release notes
  The ServiceNow® Customer Success Management application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. Customer Success Management was enhanced and updated in the Australia release.
• Customer Service Problem Management release notes
  The ServiceNow® Customer Service Problem Management application helps customer to identify and resolve service problems. Customer Service Problem Management was enhanced and updated in the Australia release.
• Product Support for Technology release notes
  The ServiceNow® Product Support for Technology helps your technical support teams identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. Product Support for Technology was enhanced and updated in the Australia release.
• Sales CRM for Telecommunications release notes
  The ServiceNow® Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Sales CRM for Telecommunications was enhanced and updated in the Australia release.
• Service Exchange (formerly Service Bridge) release notes
  The ServiceNow® Service Exchange application, formerly known as Service Bridge, enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Exchange was enhanced and updated in the Australia release.
• Telecommunications Network Inventory Release Notes
  The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services Telecommunications Network Inventory was enhanced and updated in the Australia release.
• Telecommunications Customer 360 release notes
  The ServiceNow® Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. Telecommunications Customer 360 is a new application in the Australia release.
• Telecommunications Service Operations Management (TSOM) release notes
  The ServiceNow® Telecommunications Service Operations Management application provides visibility into network infrastructure to help maintain data accuracy across systems and deliver more reliable services. It supports proactive issue detection, reduces downtime risk, and enables faster, data-driven decisions.