Employee Center release notes
Summarize
Summary of Employee Center release notes Australia Release
The Employee Center application in the Australia release delivers a unified, multi-department employee portal with enhanced usability, AI-driven assistance, and accessibility improvements. It streamlines employee service delivery and supports dynamic engagement through a modern interface and integrated Virtual Agent capabilities.
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Key Features
- Simplified Navigation: A modern, left-aligned, one-level navigation design reduces cognitive load and adapts seamlessly across desktop and mobile devices, making it easier for employees to find information and services.
- Enhanced Requests Experience: Introduction of editable, tab-specific filters enables employees to quickly search and manage requests, while admins gain greater control over page design tailored to specific needs.
- Now Assist Integration: Employees benefit from AI-powered conversational support via Now Assist in Virtual Agent, including the Company News & Events AI Agent to stay updated on company happenings, and an Approval Assistance AI agent that accelerates request approvals with policy validation and decision recommendations.
- Accessibility Improvements: Admins can configure widget heading levels (H1–H6) to comply with organizational accessibility standards, enhancing navigation for screen reader and keyboard users through clear heading hierarchies.
- Granular Admin Roles: New detailed admin roles enable controlled creation of employee profiles, supporting efficient user management.
- Moveworks Integration: Employees can use Moveworks AI assistant embedded in Employee Center for instant answers and task completion via conversational AI.
Important Upgrade Information
The Australia release strengthens instance security by introducing enhanced protections for read-only fields on the ServiceNow AI Platform. A new “readonlyoption” field provides granular control, including "strictreadonly" and "clientscriptmodifiable" settings, while maintaining backward compatibility. Customers should consult KB2718122 to identify and adjust affected fields accordingly.
Activation and Related Applications
- Activation: Employee Center is available via the ServiceNow Store and must be requested for installation.
- Quick Start Tests: After upgrades or deployments, run quick start tests to verify functionality; customize tests if you have modified Employee Center.
- Related Applications: Now Mobile app supports task management and employee content taxonomy assignment, and Now Assist for Employee Experience enhances conversational interactions within Virtual Agent.
The ServiceNow® Employee Center application is a standard multi-department, dynamic employee portal for unified service delivery. Employee Center was enhanced and updated in the Australia release.
Employee Center highlights for the Australia release
- Add editable, tab-specific filters to the Enhanced Requests Experience functionality on the Employee Center portal to make searching and managing requests more streamlined.
- Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the Company News & Events AI Agent in the Now Assist for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company.
- Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams.
- Add granular admin roles to create an Employee profile.
- Simplify how employees move through by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile.
- Improve accessibility by allowing admins to configure widget heading levels (H1–H6) to meet organizational standards and support technologies.
See Employee Center for more information.
Important information for upgrading Employee Center to Australia
The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
New in the Australia release
- Simplified Navigation
- Simplify how employees move through Employee Center by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile.
- Manage approvals with Now Assist Approval Assistance AI agent
- Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers.
- Configure widget heading levels for accessibility
- Improve accessibility by allowing admins to configure widget heading levels (H1–H6) to meet organizational standards and support technologies.
- Enhanced Requests Experience
- Improve the Enhanced Requests Experience functionality by enabling specific tabs created for specific filters. Help employees find relevant requests faster while giving admins, experience owners, and service owners greater control over curating page design for specific purposes.
- Moveworks for Employee Center
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Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro.
- Quick start tests for Employee Center
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After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.
Activation information
Install Employee Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
Improve accessibility by allowing admins to configure widget heading levels (H1–H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users.