Predictive Intelligence release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • The ServiceNow® Predictive Intelligence application enables you to create and train machine learning models to help improve the performance, efficiency, and flexibility of your systems. Predictive Intelligence was enhanced and updated in the Australia release.

    Predictive Intelligence highlights for the Australia release

    A new Predictive Intelligence Usage Analytics dashboard provides you with actionable insights into model performance, user engagement, adoption trends, and product health.

    See Predictive Intelligence for more information.

    New in the Australia release

    Predictive Intelligence Usage Analytics dashboard
    Usage Analytics dashboard is a central location to understand the adoption, effectiveness, and overall value of all your Predictive Intelligence solutions. Dashboard widgets offer several metrics such as total monthly count of predictions per solution type.

    Activation information

    Predictive Intelligence is a ServiceNow AI Platform feature that is active by default.