Predictive intelligence for Legal Service Delivery release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow® Predictive Intelligence for Legal Service Delivery uses machine-learning algorithms for predicting subcategory and assignment groups for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.

    Plugin information

    Deprecated plugins

    The following plugin is planned for deprecation in a future release:

    (sn_lg_pi): Planned for deprecation in C release. There is no replacement for this plugin.