ServiceNow Otto for Operational Technology (OT) Service Management release notes
The ServiceNow® ServiceNow Otto for Operational Technology (OT) Service Management application enables you to summarize Operational Technology (OT) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release.
ServiceNow Otto for OT Service Management highlights for the Australia release
- Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill.
- Help save time by automatically updating the resolution notes for an OT incident.
- Generate a KB article when an OT incident is resolved by using an agentic workflow.
See Now Assist for Operational Technology Service Management (OTSM) for more information.
ServiceNow Otto for OT Service Management features
- Early Availability
- Summarize an Operational Technology incident by using Now Assist for Operational Technology Service Management (OTSM)
- Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident.
- Generate resolution notes for an Operational Technology incident
- Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident.
- Generate OT KB articles agentic workflow
- Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information:
- Site
- OT Device
- Equipment model entity
- Summarization
- Resolution notes
- KB Base
- Author
UI changes
- Australia
- Summarize UI action
- The Summarize UI action was added to OT incident records in the Industrial Workspace so you can automatically summarize the incident details.
- Generate resolution notes UI action
- The Generate resolution notes UI action was added to OT incident records in the Industrial Workspace so you can generate resolution notes after the incident state is set to Resolved.Note:This UI action appears after the OT incident state is set to Resolved.
Activation information
Install ServiceNow Otto for OT Service Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
-
The following plugins are new in Australia:
ServiceNow Otto for OT Service Management (com.sn_otsm_gen_ai): Contains the features, AI agents, and agentic workflows for ServiceNow Otto for OT Service Management.