MCP Server Console release notes

  • Release version: Australia
  • Updated November 4, 2025
  • 2 minutes to read
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    Summary of MCP Server Console release notes

    The ServiceNow MCP Server Console application, introduced in the Australia release, provides secure and governed access to ServiceNow instance functionality for AI applications using Model Context Protocol (MCP) servers. MCP servers extend AI Platform capabilities to external MCP clients and employee experiences, allowing seamless integration and interaction with ServiceNow data and services.

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    Key Features

    • Preconfigured Quickstart Server: Enables quick lookup and summarization of incident and case records to help you get started efficiently.
    • Customizable Servers and Tools: Create MCP Server Console servers and tools in various categories such as Now Assist skills, Subflow, Action, REST APIs, and Knowledge Graphs, broadening AI use cases.
    • OAuth 2.0 Authentication: Securely connect MCP Server Console clients to servers using OAuth 2.0 for trusted access management.
    • ServiceNow AI Platform Licensing Tiers: Offers three tiers—Foundation (basic AI agents and skills), Advanced (enhanced productivity skills), and Prime (full autonomy and custom AI agents/skills)—to match your organizational AI maturity.
    • Integration with Other ServiceNow AI Solutions: Works alongside AI Control Tower for governance and observability, AI Gateway for server and tool metrics, Model Context Protocol Client for accessing external MCP tools, and Machine Identity Console for managing OAuth integrations.

    Activation and Availability

    The MCP Server Console is available through activation of the Now Assist application and requires installation of the Generative AI Controller and Now Assist plugins. It is distributed via the ServiceNow Store.

    Practical Benefits for ServiceNow Customers

    • Extend ServiceNow AI capabilities securely to external clients and employees.
    • Easily deploy and manage AI-powered tools across various business processes using prebuilt and customizable skill sets.
    • Leverage secure OAuth 2.0 authentication for safe integration with MCP clients.
    • Benefit from comprehensive AI lifecycle management and governance via AI Control Tower and associated components.
    • Choose licensing tiers that fit your AI adoption and scaling strategy.

    The ServiceNow® MCP Server Console application enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform® functionality into any external MCP client and employee experience over the Model Context Protocol. MCP Server Console is a new application in the Australia release.

    MCP Server Console highlights for the Australia release

    • Get started with the preconfigured Quickstart Server for looking up and summarizing incident and case records.
    • Create MCP Server Console servers and tools based on various categories including Now Assist skills for different use cases.
    • Connect to any MCP Server Console client using OAuth 2.0 authentication.

    See MCP Server Console for more information.

    Important:
    MCP Server Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    MCP Server Console features

    ServiceNow product tiers
    The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
    • Foundation: AI agents and skills to deliver insights
    • Advanced: AI agents and skills to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI agents and skills, and create your own
    Version 1.3
    Create tools from additional capabilities for use with ServiceNow MCP clients
    With this release, you can now create tools from additional categories like, Subflow, Action, REST APIs, Knowledge graphs and Now Assist skills.

    Activation information

    MCP Server Console is available with activation of a Now Assist application. For more information, see Installing Generative AI Controller and Install Now Assist plugins.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    Model Context Protocol Server (sn_mcp_server): MCP Server Console enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers.

    Related ServiceNow applications and features

    AI Control Tower
    AI Control Tower enables enterprises to manage, optimize, govern, secure, and measure the value of their AI investments. AI Gateway in AI Control Tower is a registry for MCP Server Console servers and provides observability and metrics for servers and their tools.
    Model Context Protocol Client
    The ServiceNow® Model Context Protocol Client enables you to access the Model Context Protocol tools that are hosted externally and published using an MCP server in AI Agent Studio.
    Machine Identity Console
    Create and manage OAuth inbound integrations to connect MCP Server Console clients to servers in Machine Identity Console.