Identity release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Identity release notes Australia release

    The ServiceNow® Identity application in the Australia release enhances user identity validation with new administrative roles, AI user management capabilities, role masking for AI agents, and improved user categorization. These updates strengthen security, streamline management, and support AI integration within the platform.

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    Key Features

    • Granular Admin Roles: Enables developers and administrators to perform Identity configuration tasks without needing the full admin role, improving role-based access control.
    • AI User and Agent Management: Allows creation and management of AI agents/users via a new AI option in the Identity type drop-down. The aiuseradmin role supports full lifecycle management of AI users, including role assignments.
    • Role Masking for AI Agents: Limits inherited roles during AI tool execution to restrict privileges, minimizing security risks and preventing unintended actions.
    • Identity Sub-Type Categorization: Adds an Identity sub-type field for more precise user categorization during user creation.
    • Federated ID for Roles: Provides unique identifiers for roles across multiple instances, simplifying role management and tracking.
    • Machine Identity Console: Introduces an Inbound API Integration Usage dashboard to monitor API requesters and call statistics for enhanced oversight.
    • Scripting Governance Tool: Enhances management of user permissions for scripting on the ServiceNow AI Platform, improving governance and security.
    • New Date and Time Formats: Supports user-preferred formats during user creation for better localization.
    • Coral Theme: The default theme for portals and experiences, offering a modern, brand-neutral UI with a dark mode option for web and mobile.

    Activation and Security

    Identity is a ServiceNow AI Platform product that is active by default, integrating with Platform Security features such as failed login handling, encrypted password protection, access control rules, and audit logs to secure your instance effectively.

    The ServiceNow® Identity application supports mechanisms that let you validate the identity of users. Identity was enhanced and updated in the Australia release.

    Identity highlights for the Australia release

    • Use the granular roles to complete administrative configuration tasks for Identity without requiring the full admin role.
    • Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu.
    • Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI.
    • Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions.
    • Use the Identity sub-type field to categorize the identity type while creating a user.

    See Identity for more information.

    New in the Australia release

    Granular admin roles
    The granular admin role enables developers and administrators to complete administrative configuration tasks for Identity without requiring the full admin role.

    Changed in this release

    Role masking in Now Assist AI agents
    Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions.
    User management enhancements
    User management enhancements:
    • Configure AI agents or AI users by selecting the AI option from the Identity type drop-down menu.
    • Use the ai_user_admin role for creating, editing, and role management of AI users. Use this role to view, create, edit, assign roles to, and delete users with the identity type as AI.
    • Use the Identity sub-type field to categorize the identity type while creating a user.
    • Use the new date and time formats based on the user's preference while creating users.
    Federated ID
    Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances.
    Machine Identity Console
    View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requesters and their API calls.
    Scripting Governance Tool
    Manage user permissions for scripting on the ServiceNow AI Platform from the enhanced scripting governance tool.

    Activation information

    Identity is a ServiceNow AI Platform product that is active by default.

    Accessibility information

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Related ServiceNow applications and features

    Secure your instance
    Platform Security is built into all levels of the ServiceNow AI Platform. Implement the security features that are appropriate for your organization. Manage failed log in and encrypted password protection, access control rules, and audit logs.