Hardware Asset Management release notes
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Summary of Hardware Asset Management release notes
The ServiceNow® Hardware Asset Management (HAM) application in the Australia release enhances your ability to track and manage technology assets through improved workflows, automation, and mobile capabilities. Key updates focus on real-time asset visibility, streamlined inventory auditing, expanded asset disposal options, and role-based access controls to support secure and efficient asset management.
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Key Features
- Generative AI-Driven Asset Analysis (Australia Patch 1): Provides dynamic, AI-generated summaries on asset records, including lifecycle status, assignments, audit status, financial metrics, and missing data to support informed decisions.
- Approximated Life-Cycle Dates (Australia Patch 0): Offers insight into estimated hardware and consumable product lifecycle dates (e.g., End of Life, End of Service) even when manufacturers do not publish these, helping to reduce downtime and improve budgeting.
- Unified and Enhanced Inventory Auditing: Enables a single audit process for both hardware and enterprise assets at specific locations, includes consumables to reduce shrinkage, and updates asset locations in real time via the ServiceNow Agent app.
- Expanded Asset Disposal Workflow: Allows reselling of retired assets during the disposal documentation stage to reduce waste and recover value.
- Role-Based Import of Advanced Shipment Notifications (ASN): Enables users with specific roles (hamadmin, hamuser, procurementadmin, asset) to upload ASN files and trigger imports without admin privileges, streamlining asset record creation.
- Model Creation Simplification: Allows copying models directly from the Content lookup portal to create normalized records in the Product Model table, reducing manual data entry.
- Granular Admin Roles: Introduces specific admin roles replacing broad admin access, providing precise privileges for licensing, ASN management, procurement, contracts, licensing, recommendations, and asset tasks to enhance security.
- Read-Only Field Security Enhancements: Implements granular control for read-only fields in the ServiceNow AI Platform, improving instance security while maintaining flexibility.
- Unified Audit Record Storage: Audit records are now stored in a common Asset Audits table for both hardware and enterprise assets, simplifying audit management and reporting, with UI adjustments reflecting this unification.
Important Information for Customers
- Hardware Asset Management is available for installation via the ServiceNow Store.
- Upgrading to the Australia release requires adopting new granular admin roles to enhance security and manage privileges efficiently.
- The AI features are available in three licensing tiers (Foundation, Advanced, Prime), which determine access to AI capabilities based on your entitlements.
- Customers using both Hardware and Enterprise Asset Management will benefit from a unified asset audit experience.
Related Applications
For comprehensive asset and contract management, consider integrating the following ServiceNow applications with Hardware Asset Management:
- Software Asset Management: Manages software licenses, compliance, and optimization.
- Enterprise Asset Management: Oversees the full lifecycle of enterprise assets to minimize downtime.
- Contract Management: Tracks and manages contracts related to assets and services.
- Procurement: Facilitates purchase orders and item fulfillment for service requests.
The ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Australia release.
Hardware Asset Management highlights for the Australia release
Australia Patch 1- Gain real-time visibility into critical asset data through generative AI-driven asset analysis summaries.
Australia Patch 0
- Gain insight into the approximated life-cycle dates for hardware and consumable products.
- Streamline inventory asset management with the expanded and efficient inventory auditing process.
- Streamline and improve the asset management process for retired assets with the expanded asset disposal workflow.
- Streamlined Advanced Shipment (ASN) import process with support for users with specific functional roles.
- Save time and effort by copying a model from the Content lookup portal to create a record in your ServiceNow instance.
See Hardware Asset Management for more information.
Important:
Hardware Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Important information for upgrading Hardware Asset Management to Australia
- To enhance security and manage admin access precisely, the granular admin roles are now installed. These roles replace broad admin checks by assigning specific privileges based on user tasks, rather than granting
full admin access:
- sn_hamp.ham_system_admin: Provides access to HAM licensing, HAM Guided Setup, HAM application properties and system properties, and a few tables.
- sn_hamp.ham_asn_admin: Provides access to the Advanced Shipment Notification (ASN) feature.
- asset_integration_admin: Provides access to Standard hardware Zero touch request and carrier integration features, and shipment tables.
- asset_system_admin: Provides access to asset job log, content audit, transfer order, expense management, and model management.
- asset_task_admin: Provides access to asset tasks.
- procurement_system_admin: Provides access to procurement module, tables, and tasks.
- contract_system_admin: Provides access to contract module, tables, and tasks.
- asset_licensing_admin: Provides access to the ITAM licensing module.
- asset_recommendation_admin: Provides access to recommendation actions.
- The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
New in the Australia release
- Australia Patch 1
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Manage your assets with comprehensive and real-time data
- View consolidated asset information through AI-generated analysis summary on the asset record. The AI-generated summary dynamically updates based on the asset state and includes context from any active incidents or tasks. The summary displays the asset life cycle, current assignment and location, audit status, financial metrics, and identifies missing data to support asset management activities.
- Australia Patch 0
- Gain visibility into approximated life cycle dates for hardware and consumable model
- Enhance the operational efficiency by gaining visibility into the estimated and approximate life- cycle dates for models when manufacturers haven’t explicitly published key dates, such as End of Life (EoL) and End of Service (EoS). This insight enables you to manage your asset portfolio strategically, reducing unexpected downtime and improve budgeting.
- Enhanced and unified hardware asset inventory auditing experience
- Streamline and improve your inventory auditing experience with the enhanced and unified hardware asset inventory process:
- Initiate a single audit that covers both hardware and enterprise assets assigned to a specific location or stockroom, eliminating the need to switch between multiple workspaces.
- Include consumable assets in the inventory audit to avoid asset shrinkage and verify that inventory data remains accurate.
- The ServiceNow Agent app features selectable audit results, enabling you to view a real-time list of all scanned assets.
- When new assets are identified during the single scan audit, essential information is collected in real time through the ServiceNow Agent app to initiate asset creation.
- Scanned asset locations are automatically updated to reflect their precise aisle, space, or sub location during the audit, supporting the accuracy and quality of inventory records.
- Enhanced asset disposal workflow to streamline the management of retired assets
- Resell the retired assets that are no longer in use to reduce waste and receive credit. The extended asset disposal flow in the Documentation stage enables you to resell planned assets instead of disposing of them, enabling you to receive credit.
- Enable your key functional roles or personas to directly manage Advanced Shipment Notification (ASN) imports
- Upload ASN files and trigger the import process from the Procurement view within the Hardware Asset Workspace without requiring admin privileges. Users with the ham_admin, ham_user, procurement_admin, or asset role can now initiate the ASN workflow themselves, creating asset records seamlessly.
- Streamline model creation by copying a model directly from the Content lookup portal
- Reduce manual effort by copying a model from the Content lookup portal to create a record in the Product Model [cmdb_model] table. The copied model is automatically normalized, where applicable, and relevant fields are pre-populated with information from the content record.
UI changes
- Australia Patch 0
- Unified audit record storage
- Starting with Hardware Asset Management version 15.0.0, the audit inventory has been enhanced to store audit records in the common Asset Audits [sn_itam_common_asset_audit] table. If you have enabled the audit enhancements and
switched to the common Asset Audits [sn_itam_common_asset_audit] table, the following user interface changes have been made:
- The asset audit records are stored in the Asset Audits [sn_itam_common_asset_audit] table. After switching to the common audit table, deprecated audit records (created before the switch) are no longer visible in the Asset audits tab from the Inventory view. These records can be accessed from the Asset Operations view, when the migrate_hamaudit system property is set to true.
- The Asset Audits [sn_itam_common_asset_audit] table can’t be accessed by navigating to . You can access the legacy Asset Audits [sn_hamp_asset_audit] table instead.
- If your ServiceNow® instance is licensed for both Hardware Asset Management and Enterprise Asset Management, the Stockroom Details tab displays a single Asset Audits tile. This unified Asset Audits tile shows the open audit records for both hardware and enterprise
inventory, instead of displaying separate tiles for Hardware Asset Audits and Enterprise Asset Audits.Note:Note: If your ServiceNow instance isn't licensed for Enterprise Asset Management, the Hardware Asset Audits tile shows the number of open asset audit records for the hardware inventory audit.
Activation information
Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.