Data Privacy release notes
Summarize
Summary of Data Privacy Release Notes
The ServiceNow® Data Privacy application enhances data protection by enabling customers to classify sensitive data, remove personally identifiable information (PII), and anonymize data in both production and non-production instances. The Australia release, updated on March 12, 2026, introduces significant enhancements to improve data privacy management.
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Key Features
- Real-time Alerting and Blocking: Analyze user input at the field level to detect and alert users about sensitive data entries, with options to block saving such information.
- Data Logs: Gain insights into the instances and users entering sensitive data through real-time logging.
- Attachment Scanning: Automatically scan attachments for sensitive data during uploads, quarantining them to restrict access until reviewed by an admin.
- Named Entity Recognition (NER): Utilize AI/ML-based models to detect and anonymize sensitive patterns such as address and salary.
- Anonymization for Catalog Variables: Support the anonymization of sensitive data in catalog items during production and cloning processes.
- Regular Expression (RegEx) Patterns: New base system patterns for detecting sensitive data compliance with global standards.
- Enhanced Reporting: Utilize the updated anonymization dashboard to provide quantitative insights for compliance purposes.
- UI Improvements: Access a more detailed anonymization dashboard and configure real-time protection settings easily.
Key Outcomes
Customers can effectively manage sensitive data to ensure compliance with regulatory requirements, enhance user awareness, and demonstrate defensible compliance through detailed reporting. The new features streamline the process of identifying, blocking, and anonymizing sensitive data, thus fostering a more secure data management environment.
Activation Information
To utilize the Data Privacy application, customers must activate the Data Privacy plugin (sndpstoreapp). For additional details, refer to the activation guidelines provided.
The ServiceNow® Data Privacy application enables you to classify sensitive data, remove personally identifiable information (PII) from user data in a production instance, and anonymize data in production and non-production instances. Data Privacy was enhanced and updated in the Australia release.
Data Privacy highlights for the Australia release
- Discover and block sensitive data from user inputs to prevent it from entering the platform, alert users when sensitive data is entered to raise awareness, and leverage sensitive data logs to understand where and who is entering sensitive data.
- Scan and quarantine attachments that contain sensitive data to restrict their access and downloading.
- Define conditions for the anonymization of sensitive data to meet business specific requirements. Use the enhanced data anonymization dashboard to obtain insights and metrics about data protection and anonymization for executive reporting.
See Data Privacy for more information.
New in the Australia release
- Real-time alerting and blocking of sensitive data
- Analyze user input in real time at the field level to identify sensitive data and alert users about potential sensitive data entry. You can also choose to block users from saving this information.
- Data logs for real-time sensitive data
- Leverage real-time alerting and blocking capabilities to obtain insights into where sensitive data is being entered into the instance and by which users.
- Real-time sensitive data-scanning for attachments
- Scan attachments for sensitive data during user uploads into fields. If sensitive data is detected, the attachment is quarantined. This restricts the access and download of the file to the original document owner and authorized users until the admin reviews the files.
- New Named Entity Recognition (NER) model data patterns
- Employ new AI/ML-based model data patterns (Address, City, State, Country, Job Position, and Salary) to detect and anonymize sensitive data.
- Anonymization support for catalog variables
- Anonymize sensitive data in catalog items (including record producers) using anonymization jobs (in production and during cloning).
- New base system Regular Expression (RegEx) data patterns
- Employ new base system regular expression data patterns to detect and anonymize sensitive data in line with global compliance requirements.
- Enhanced anonymization reporting
- Demonstrate defensible compliance to regulators, auditors and internal teams using the new anonymization dashboard to provide quantitative insights into anonymization and data protection operations.
UI changes
- Use the improved anonymization dashboard to get more details about anonymization. For example, what data was anonymized and how (real-time or through anonymization jobs).
- Use the new real-time protection module to configure real-time alerting and your blocking policies. You can also view real-time sensitive data logs.
Changed in this release
- New experience
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- Optional condition filter when running anonymization jobs to fine tune the scope of data to be anonymized.
- Specific anonymization policy for catalog variables to anonymize sensitive data in catalog requests.
Activation information
Data Privacy is available with activation of the Data Privacy plugin (sn_dp_store_app). For details, see Activate data privacy.