Impact release notes
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Summary of Impact Release Notes Australia Release
ServiceNow Impact, built on the AI Platform, delivers customized service recommendations and guidance via a digital interface. The Australia release (version 8.0.0) introduces significant enhancements to the Impact Store App, Now Assist for Platform Health, accelerators, and partner management capabilities to improve platform health, technical debt resolution, and proactive service management.
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Key Features
- Now Assist for Platform Health: Provides an AI-driven analysis panel to identify problematic code lines and offer real-time fixes. Users can now submit exception requests directly from Recommend-level findings with improved exception tracking.
- Impact Store App Enhancements: Streamlined guided setup for easier configuration, management of Impact accounts via a dedicated partner role allowing partners to manage Impact on behalf of customers, and a capabilities map organized by product lines.
- Storage and Management Insights: High-level estimates of Impact app storage usage enable proactive planning for storage requirements.
- Accelerators: Expanded on-demand accelerators support AI data exploration, AI governance, Virtual Agent optimization, ServiceNow Vault configuration, HR and service management optimization, EA Workspace skill building, platform adoption, and change management readiness aligned with OCM frameworks.
- Alerting and Notifications: New alert cards notify users of long-pending jobs to reduce downstream risks and SLA breaches. Integration webhook failures trigger timely notifications with URL validation prior to runtime.
- Collaboration Tools: Impact Conversations enable organized, category-based collaboration with experts directly within the ServiceNow instance.
Important Upgrade and Configuration Information
The Impact Store Application now requires a unified registration process through the Impact Guided Setup to streamline configuration. Customers should follow updated configuration instructions to ensure a smooth upgrade. Some plugins, such as Impact Health, are planned for deprecation; users should transition to the Now Assist for Platform Health Scan Engine application for continued functionality.
Practical Outcomes for ServiceNow Customers
- Enhanced ability to proactively manage platform health and technical debt through AI-driven insights and actionable recommendations.
- Improved efficiency and accuracy in code fixes and exception handling that supports platform stability and compliance.
- Greater control over Impact app storage and resource planning to prevent unexpected issues.
- Expanded accelerator options to optimize various ServiceNow capabilities, governance, and user adoption with self-service access and structured coaching.
- Streamlined partner collaboration and management, enabling partners to support customers more effectively without manual intervention.
- Real-time alerting and notifications reduce risks related to job delays and integration failures, helping maintain SLA commitments.
- Improved user collaboration within the platform through Impact Conversations, facilitating faster expert support and knowledge sharing.
ServiceNow® Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact Store App was enhanced and updated in the Australia release.
Impact highlights for the Australia release
- Version 7.0.0:
- Streamline the Impact Store Application configuration with the updated Impact guided setup.
- Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact Platform Health experience.
- Provide access to partners with the impact_partner_role.
- View true applications capabilities organized by product lines.
See Impact for more information.
Important:
Impact is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Important information for upgrading Impact to Australia
The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See Configure the Impact Store Application.
New in the Australia release
- Now Assist for Platform Health
- Version 8.0.0
- Access summarized findings in one line grouped by findings level. Use the statistical and sys property scan types to view scan results in a statistical section.
- Create exceptions directly from Recommend-level findings and view approved exceptions which are required for every Recommend-level finding. Previously, the logic confirmed only that at least one approved exception existed, leaving a gap when multiple findings were present.
- New Accelerators in the Australia Release
- Version 8.0.0
- Explore AI data, learn AI governance, and improve Virtual Agent performance.
- Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace.
- Evaluate and improve the performance of your platform teams and assess their AI governance with On-demand accelerators.
- Sustain ServiceNow platform adoption and business value using OCM accelerators that offer structured coaching in alignment with the OCM Readiness framework.
- Enhance platform capabilities and drive product adoption through focused engagements including Capability Design and Capability Configuration with Optimization Accelerators.
- On-demand accelerators
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- Provide Self-service capabilities with improved session persistence, an entitlement-aware catalog, and a downloadable 90-day action plan.
- Access engagement-type filtering, progress tracking, questionnaire persistence, and self-serve directly within the catalog.
- Impact Conversations
- Collaborate with your Impact squad through organized, category-based conversations where you can ask questions, get expert guidance, and share files without leaving yourServiceNow instance.
- Alert card to capture long pending jobs
- Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds.
- Configure IO alert notifications for a ServiceNow instance
- Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime.
- All URLs are now validated before integrations.
- Daily system notifications are indicated by a bell icon and through email notifications.
- Alert Console alerts provide real-time visibility.
- Roles installed with Impact
- Grant selected users with partner accounts access to the Impact Store Application through the new Impact Partner role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage.
- Manage Capabilities Maps for the Impact Store Application
- Version 7.0.0: The Capabilities Map homepage now shows true application capabilities organized by product line.
UI changes
Changed in this release
- Run Impact Guided Setup
- The Impact Guided Setup provides a more efficient, streamlined way for you to configure the Impact Store Application. For information about how to upgrade, see Configure the Impact Store Application.
Removed in this release
Activation information
- Impact
- For information on package entitlement and features activation, see .
Plugin information
- Plugins planned for deprecation
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The following plugins are planned for deprecation in a future release.
Impact Health (com.sn_impact_health): Planned for deprecation in a future release. For this functionality, install the Now Assist for Platform Health Scan Engine application.