Now Assist in Contract Management release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Now Assist in Contract Management Release Notes - Australia Release

    The ServiceNow® Now Assist in Contract Management leverages generative AI to enhance contract analysis by identifying missing or non-standard clauses and enabling conversational search using natural language. The Australia release brings significant improvements including agentic AI capabilities that automatically extract metadata and obligations from signed contracts and calculate key reminder dates for renewals or terminations. These enhancements streamline contract review, management, and compliance processes for ServiceNow customers.

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    Key Features

    • Improved Clause Detection: Enhanced accuracy in identifying missing clauses in contract revisions using AI-driven contract analysis.
    • Feedback Mechanism: Users can provide thumbs up/down and optional comments on AI suggestions to help improve the accuracy of contract analysis. Feedback is captured in a dedicated Contracts Gen AI Feedback table and is available both in the workspace and Microsoft Word add-in.
    • Microsoft Word Add-in Enhancements: Users can directly navigate to non-standard clause locations within contracts, with the document automatically scrolling to relevant sections via AI citations.
    • Configurable Metadata and Obligation Extraction: Now Assist supports use case mappings that allow extraction of contract metadata and obligations from signed contracts uploaded directly on contract records, improving automation and data accuracy.
    • Conversational Contract Search: Supports natural language, dialogue-driven queries to find relevant contract information quickly. Search results are presented in an easy-to-scan listing view, with direct document access and in-document search functionality. Note that scanned PDFs are not supported for in-document searching.

    Activation and Related Applications

    ServiceNow customers can activate these features by installing Contract Management Pro - Prime from the ServiceNow Store. Contract Management Pro supports document templates, clause management, contract requests, and integrates with Now Assist AI capabilities for contract analysis, metadata extraction, e-signatures, and external storage.

    Additional Now Assist products offer AI skills tailored to various workflows such as case and chat summarization, resolution notes generation, and code generation, accessible via the Now Assist Admin console for streamlined setup and monitoring.

    Benefits for ServiceNow Customers

    • More accurate and efficient contract analysis reducing manual review effort.
    • Improved user experience with direct navigation and natural language search capabilities.
    • Enhanced automation for contract metadata and obligation extraction, supporting better contract lifecycle management.
    • Continuous AI improvement through user feedback mechanisms.

    The ServiceNow® Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Australia release.

    Now Assist in Contract Management highlights for the Australia release

    Australia Patch 1
    • Provide feedback on Now Assist contract analysis results to help improve the AI accuracy.
    • Navigate directly to non-standard clause locations in a document when reviewing Now Assist suggestions in the Microsoft Word add-in.
    • Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record.
    • Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information.

    See Now Assist in Contract Management for more information.

    Important:
    Contract Management Pro - Prime is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Australia Patch 1
    Feedback for Now Assist contract analysis
    Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using Now Assist contract analysis, you can indicate whether the AI suggestions were helpful or not helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback with comments. The feedback option is available in both the workspace and Microsoft Word add-in.

    The feedback provided on each clause is captured in the Contracts Gen AI Feedback table.

    Automatically navigate to non-standard clauses in Microsoft Word add-in
    Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a Now Assist suggestion in the Microsoft Word add-in.

    Changed in this release

    Australia Patch 1
    Configure use case mappings for metadata and obligation extraction
    Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and obligations form signed contracts that are uploaded directly on a contract record.
    Conversational contract search and insights Workflow
    The Now Assist powered conversational search feature's improved experience enables you to:
    • View results in a listing view, making it easier to scan, compare, and navigate contract information.
    • Open contract documents directly from the search results and perform an in‐document search.

    The conversational search feature does not support searching within contract documents that are scanned PDFs.

    Activation information

    Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Contract Management Pro
    Use Contract Management Pro to set up contract document templates, clauses, clause variations, and to initiate contract requests. It also supports Now Assist - driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.
    Now Assist
    Improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Overview tab in Now Assist Admin
    The Now Assist Admin console provides you with quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features.
    Now Assist skills
    Use the Now Assist products to provide agentic AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.