Financial Services Operations Integration with Verifi release notes

  • Release version: Australia
  • Updated April 3, 2026
  • 2 minutes to read
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    Summary of Financial Services Operations Integration with Verifi release notes

    The ServiceNow Financial Services Operations Integration with Verifi, introduced in the Australia release, connects the Financial Services Operations (FSO) issuer dispute workflow with Verifi’s Cardholder Dispute Resolution Network (CDRN). This Visa-owned pre-dispute settlement network enables issuers to initiate structured negotiations with merchants early, preventing disputes from escalating into costly chargebacks. This integration automates eligibility checks, dispute case creation, and communication, streamlining dispute resolution and reducing financial exposure for merchants and issuers.

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    Key Features

    • Chargeback avoidance: Disputes are resolved pre-chargeback when merchants accept disputes and offer acceptable refunds, closing cases without initiating chargebacks.
    • Automated merchant eligibility checks: The system automatically verifies merchant participation in CDRN via API before case creation. Non-eligible merchants proceed through the standard dispute process.
    • Seamless dispute closure: Merchants can respond directly to dispute alerts through Verifi, facilitating efficient resolution.
    • Fully automated API integration: The integration uses a four-step API flow—eligibility check, case creation, polling, and acknowledgment handshake—requiring no manual API interaction by agents or supervisors.
    • User interface enhancements: New playbook actions (Create alert case, Get case details) and fields (Pre-dispute settlement eligibility, Customer decision) support the dispute workflow.

    Activation and Requirements

    • The application is available via the ServiceNow Store and must be requested for installation.
    • Activation requires the system property snbomcreditcard.isverifiintegrationenabled to be set to true (disabled by default).
    • The integration includes new plugins like com.snverifispoke for Verifi API integration and com.snbomcreditcard for card operations related to FSO.
    • Configuration options include snfsointgverifi.cdrnbulkretrievalbatchsize to control the number of CDRN records fetched per bulk API call (default 100).

    Related ServiceNow Applications

    • Financial Services Card Operations: Automates credit card applications and dispute handling within financial institutions.
    • Integration Hub and Spokes: Supports workflow automation and custom integrations, with prebuilt spokes like Verifi to enhance dispute resolution processes.

    This integration empowers ServiceNow customers in financial services to reduce chargeback costs, streamline dispute resolution through automated workflows and APIs, and improve operational efficiency in card dispute management.

    The ServiceNow®Financial Services Operations Integration with Verifi application connects the Financial Services Operations (FSO) issuer dispute workflow to Verifi's Cardholder Dispute Resolution Network (CDRN) - a Visa owned pre-dispute settlement network. This integration enables issuers to automatically initiate structured negotiations with merchants before disputes escalate to costly chargebacks. Financial Services Operations Integration with Verifi is a new application in the Australia release.

    Financial Services Operations Integration with Verifi highlights for the Australia release

    • A dispute agent proactively initiates dispute resolution without chargeback for the participating merchants.
    • System runs automated merchant eligibility check.
    • Reduced chargeback exposure for merchants.
    • Seamless API integration.

    See Financial Services Operations Integration with Verifi for more information.

    Important:
    Financial Services Operations Integration with Verifi is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Financial Services Operations Integration with Verifi features

    • Avoids costly chargebacks: When a merchant accepts the dispute and offers a refund that is acceptable for the cardholder, the case is closed as resolved with no chargeback initiated.
    • Automates merchant eligibility checks: The system automatically checks merchant eligibility through the Verifi CDRN API before creating a case. Non-eligible merchants are routed to the standard dispute lifecycle without agent intervention.
    • Seamless closure of disputes: Merchants participating in CDRN can respond to dispute alerts directly through Verifi .
    • Seamless API integration: The four-subflow API sequence — eligibility check, case creation, polling, and acknowledgment handshake — is fully automated and requires no manual API interaction from agents or supervisors.

    UI changes

    • Playbook actions:
      • Create alert case
      • Get case details
    • New fields:
      • Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement.
      • Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant.

    Activation information

    Install by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin information

    • New plugins added in the Australia release:
      • com.sn_verifi_spoke - Verifi Verifi Spoke helps streamline the card dispute resolution process by using the Verifi APIs. This integration facilitates early connections between issuers and merchants in the dispute lifecycle, which simplifies conflict resolutions at the pre-dispute stage and minimizes chargebacks.
      • com.sn_bom_credit_card - This is an application specific to card operations focused on the different customer requests in the card service domain and is part of the overall (FSO) product.
      • sn_fso_intg_verifi.cdrn_bulk_retrieval_batch_size - Defines the maximum number of CDRN case records that can be fetched in a single bulk retrieval call. The number is 100 by default.

    Additional requirements

    The system property sn_bom_credit_card.is_verifi_integration_enabled must be set to true, so that it will be shipped as false out of the box.

    Related ServiceNow applications and features

    Financial Services Card Operations
    The ServiceNow® Financial Services Card Operations application digitizes and automates the card operations of your financial institution, enabling quick processing of credit card applications and card transaction disputes.
    Integration Hub
    Automate integration tasks by using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required.
    Integration Hub spokes
    Activate spokes to improve your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.