On-Call Scheduling release notes
The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.
On-Call Scheduling highlights for the Australia release
- Configure on-call schedule features using granular roles.
- Configure a monthly roster rotation for an on-call schedule to simplify shift management.
See On-Call Scheduling for more information.
New in the Australia release
- Monthly roster rotation for an on-call schedule
- Simplify shift management by configuring a monthly roster rotation for an on-call schedule. This option is available only for the 2024 schedule engine.
- Granular role for on-call schedule configurations
- Configure on-call schedule features using the granular and specific role, sn_on_call_admin. It contains sn_trigger_table_cfg_read and sn_trigger_table_cfg_write roles.
Activation information
On-Call Scheduling is available with activation of the ServiceNow AI Platform
On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
- FullCalendar library
- DHTMLX scheduler
Note:
The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.