Financial Services Operations Integration with Mastercard release notes
Summarize
Summary of Financial Services Operations Integration with Mastercard Release Notes
The ServiceNow® Financial Services Operations Integration with Mastercard application allows financial institutions to efficiently manage the Mastercard dispute process. The recent update for the Australia release includes enhancements aimed at streamlining operations and ensuring compliance with Payment Card Industry (PCI) data standards.
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Key Features
- Document Attachment and Validation Enhancement: This feature simplifies the submission of dispute documents to Mastercard by compressing multiple attachments into a single zipped file, validating file type and size, and alerting users to non-compliant files.
- Updated Subflows: Several subflows have been updated to support integration with card data security and to enhance document attachment capabilities, including:
- Mastercom - Validate and Process Attachments of Card Disputes Task
- Mastercom - Look up Case Documents
- Mastercom - Look up Chargeback Documents
- Mastercom - Create Case Filing
- Mastercom - Create Chargeback
- Mastercom - Take Action on Case
- Mastercom - Update Chargeback
Key Outcomes
The enhancements in this release help financial institutions manage card disputes more effectively while reducing the risk of PCI data issues. By utilizing the improved document submission process and updated subflows, customers can expect a more streamlined workflow and increased efficiency in handling disputes.
Activation Information
To install the Financial Services Operations Integration with Mastercard, request it via the ServiceNow Store. For comprehensive information on available applications and submitting requests, consult the ServiceNow Store.
The ServiceNow® Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard was enhanced and updated in the Australia release.
Financial Services Operations Integration with Mastercard highlights for the Australia release
- Help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance by using updated subflows.
- Streamline dispute document submission to Mastercard with the document attachment and validation enhancement.
See Financial Services Operations Integration with Mastercard for more information.
New in the Australia release
- Integration components for the Mastercard document attachment and validation enhancement
- Simplify dispute document submission to Mastercard with improved document attachment and validation feature. The application compresses multiple attachments into a single zipped file, validates files for type and size, and alerts you to
non-compliant files. This capability adds the following integration subflow and action:
- Mastercom - Validate and Process Attachments of Card Disputes Task
- Create a Zip Attachment from Uploaded Documents
Changed in this release
- Updated subflows
- The following subflows were updated to support integration with the Card data security application:
- Mastercom - Look up Case Documents
- Mastercom - Look up Chargeback Documents
- Updated subflows for the Mastercard document attachment and validation enhancement
- The following subflows were updated to support the document attachment and validation enhancement:
- Mastercom - Create Case Filing
- Mastercom - Create Chargeback
- Mastercom - Take Action on Case
- Mastercom - Update Chargeback
Activation information
Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.