Retail release notes
The ServiceNow® retail applications streamline frontline operations and customer experiences. Retail applications were enhanced and updated in the Australia release.
Retail highlights for the Australia release
- Enables real-time tracking and monitoring of published store plans with visibility from overall plan status to individual store tasks.
- Enable HQ users and regional managers to create operational store plans involving cases and tasks for multiple stores through a guided, streamlined user experience.
See Retail for more information.
New in the Australia release
This section describes new features and enhancements in this release.
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Create and publish smart assessment templates for store operations with Smart Assessment support for conditional logic and role-based visibility.
- Manage store plans
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Store plans provide new capabilities for HQ and regional managers to create operational plans, schedule recurring tasks, and fulfill the tasks through the Retail mobile application.
Activation information
Install the Retail applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugins are new in Australia: