Contract Management Pro release notes
Summarize
Summary of Contract Management Pro release notes
The ServiceNow® Contract Management Pro solution streamlines contract lifecycle management by enabling the setup of contract templates, clauses, and variations, as well as initiating contract and amendment requests. It integrates Now Assist for contract analysis and metadata extraction, supports both electronic and wet signatures, and connects with external storage systems. The Australia release introduces significant enhancements to improve contract handling and signature processes.
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Key Features
- Offline Signatures Support: Users can now record contracts signed outside the system by selecting "Offline signature" as the signature type. This process bypasses signature emails, allowing upload of signed documents to complete workflows and create contract records.
- Signatory Initials Placeholders: Contract templates can include initials placeholders to mark where signatories provide their initials, supported within the Microsoft Word add-in and compatible with Adobe Sign and DocuSign.
- Enhanced Visibility of Signature Delivery Failures: When electronic signature requests fail delivery, contract and signatory statuses update accordingly, with notifications sent to contract fulfillers via product alerts and email for timely awareness.
- Adobe Sign Integration Improvements: Contracts can be sent for signature via Adobe Sign without requiring users to sign into the e-signature portal. All modifications to signatory details and documents must be finalized within Contract Management Pro prior to sending.
- Contract Revision Comparison: Users can compare two revisions of contract documents stored in external storage directly within Contract Management Pro.
- Microsoft Word Add-in Enhancements: Validation messages identify incorrect tagging of clauses, tables, or signature blocks in contract templates. The solution now supports processing of Microsoft Word documents larger than 10 MB across document operations such as revision generation, synchronization, and comparison.
Activation and Related Solutions
Contract Management Pro is available for installation via the ServiceNow Store. Customers should request the application there to enable these capabilities.
Related applications include:
- Now Assist in Contract Management: Uses generative AI to analyze contracts for missing or non-standard clauses, automate metadata extraction, and facilitate contract repository updates, reducing manual effort.
Practical Benefits for ServiceNow Customers
This release enables ServiceNow customers to better manage contracts signed outside the system, improve contract template accuracy, and increase transparency in signature processes. The enhanced Adobe Sign integration and support for large documents streamline contract workflows, while AI-driven analysis with Now Assist reduces manual contract review efforts. Overall, these features help customers accelerate contract execution, maintain compliance, and improve contract repository accuracy.
The ServiceNow® Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.Contract Management Pro was enhanced and updated in the Australia release.
Contract Management Pro highlights for the Australia release
- Send contracts for signature using Adobe Sign without having to sign in to the electronic signature portal.
- Track undelivered electronic signature requests for a contract.
- Compare two revisions of a contract document that are stored in external storage.
- Support for processing Microsoft Word documents larger than 10 MB in Contract Management Pro.
See Contract Management Pro for more information.
New in the Australia release
- Better visibility of undelivered signature requests for a contract
- When an electronic signature request is not delivered, the contract state is updated to Signature delivery failed and the signatory status to Delivery failed, clearly indicating the state of signature request. Contract fulfillers are also notified through in‑product and email alerts. This capability is supported for both Docusign and Adobe Sign.
Changed in this release
- Send contracts for signature using Adobe Sign without signing in
- Send contracts for signature in Adobe Sign without requiring users to sign in to the e-signature portal. Any modifications to the signatory details and contract documents are restricted in the Adobe Sign portal and must be completed in Contract Management Pro before initiating the signature process.
- Compare contract revisions in Contract Management Pro
- Compare contract revisions of a contract document stored in external storage.
- Validations for content control placement in the Microsoft Word add‑in
- See when a clause, table, or signature block is incorrectly tagged while configuring a contract template through validation messages displayed in the Microsoft Word add-in.
- Improved Microsoft Word document processing
- Contract Management Pro now supports processing of Microsoft Word documents larger than 10 MB. This enhancement applies to all document operations such as contract revision generation, document synchronization, and document comparison.
Activation information
Install Contract Management Pro by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.