Now Assist for Legal Service Delivery (LSD) release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Legal Service Delivery (LSD) Release Notes - Australia Release

    The Now Assist for Legal Service Delivery (LSD) application enhances legal operations by leveraging generative AI to summarize legal requests and matters. This capability enables legal teams to quickly grasp the context of cases, facilitating efficient note updates and improved legal service delivery. The Australia release introduces significant enhancements to these AI-driven functionalities.

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    Key Features

    • Conflict of Interest (COI) Requests via Natural Language: Users can now submit COI requests through a conversational intake powered by Now Assist within the Virtual Agent, eliminating the need to complete traditional intake forms.
    • Enhanced Summarization: Summaries for legal requests and matters now incorporate data from extended practice area tables, resulting in richer and more context-aware insights.
    • Integration and Accessibility: Now Assist for LSD is available for installation through the ServiceNow Store, ensuring easy access and updates.

    Activation and Requirements

    ServiceNow customers can activate Now Assist for Legal Service Delivery by requesting the application via the ServiceNow Store. The release supports various browsers, with details available in the browser support documentation. The Now Assist Admin console provides streamlined configuration and monitoring.

    Related ServiceNow Solutions

    • Legal Service Delivery: Connects legal teams and employees through unified workflows and the Legal Counsel Center for managing complex legal matters.
    • Now Assist Platform: Supports productivity and self-service with AI skills such as case summarization, chat summarization, resolution note generation, and code generation to enhance various business workflows.

    Practical Benefits for ServiceNow Customers

    By adopting the Australia release of Now Assist for LSD, legal teams can expect faster and more accurate understanding of legal requests and matters, simplified COI submission via natural language, and improved operational efficiency through AI-powered summarization. These enhancements reduce manual effort, improve data context, and streamline legal service processes.

    The ServiceNow® Now Assist for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter. This summary can help you understand context quickly so you can then refresh the summary and add context to the work notes. Now Assist for Legal Service Delivery (LSD) was enhanced and updated in the Australia release.

    Now Assist for Legal Service Delivery (LSD) highlights for the Australia release

    • Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms.
    • Legal Request and Matter summarization now considers data from extended practice area tables when summarizing.
    Important:
    Now Assist for Legal Service Delivery (LSD) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Australia Patch 1
    Submit COI request using Now Assist conversational intake
    Submit a Conflict of Interest (COI) request through a natural language conversation. The conversational intake for Legal Conflict of Interest is available in the base system.

    Changed in this release

    Australia Patch 1
    Summarize a legal request or matter by using Now Assist for Legal Service Delivery (LSD)
    Summarization now includes data from extended practice area tables, providing context‑rich summaries for your legal requests and matters.

    Activation information

    Install Now Assist for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Browser requirements

    To see the list of supported browsers for Now Assist for Legal Service Delivery (LSD), see Browser support.

    Related ServiceNow applications and features

    Legal Service Delivery
    Connect employees and legal teams through a unified platform with intelligent workflows, streamlining legal requests and managing complex matters efficiently via the Legal Counsel Center.
    Overview tab in Now Assist Admin
    Use the Now Assist Admin console to provide you with quick and easy access to the important information that you must set up, configure, and monitor Now Assist applications and features.
    Now Assist
    Help improve productivity and efficiency in your organization, deliver better self-service, suggest actions, provide answers, and empower your users to search effectively.
    Now Assist skills
    Use Now Assist products to provide generative AI skills to meet the needs of users in different workflows. These AI skills include case or incident summarization, chat summarization, resolution notes generation, and code generation.