Performance Analytics Admin Console
Summarize
Summary of Performance Analytics Admin Console
The Performance Analytics Admin Console in ServiceNow provides administrators with a centralized interface to manage Core UI Performance Analytics content, including widgets and dashboards. It enables monitoring, diagnostics, usage tracking, and configuration management of Performance Analytics elements within the platform. Note that this console does not support Platform Analytics artifacts and focuses solely on Core UI Performance Analytics components.
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Access to the console requires the admin or paadmin roles. If Performance Analytics is not enabled, the console offers guidance on how to activate it.
Key Features
- Content Library and Guided Setup: View available system plugins for inactive Platform Analytics Solutions and launch guided setup workflows to activate and configure solutions.
- Explore and Manage: Quickly identify relationships and dependencies among dashboards, reports, indicators, and filters. This helps assess the impact of changes such as field name updates. Dashboards are organized by groups for easy navigation, and the Analytics Hub provides an exploratory view of indicators. The legacy Dependency Assessment tool offers additional component management.
- Troubleshoot: Utilize built-in diagnostics to identify and resolve errors in data collection and other Performance Analytics processes. Diagnostics run on a schedule or on demand, with clear visibility into error counts and job statuses. The Troubleshoot panel highlights issues such as failed data collection jobs and diagnostic errors, enabling proactive resolution.
- Usage Monitoring: Access dashboards that provide statistics on data collection jobs and report usage. The Data Collection Overview dashboard helps track and manage data collection jobs, which must be run to populate dashboard data. The Reports Usage dashboard offers insights into how reports are utilized.
- Advanced Configuration: Quick access to key configuration properties related to Performance Analytics, reporting, and responsive dashboards.
- Help and Resources: Links to community forums, product documentation, and video tutorials support deeper understanding and effective use of Performance Analytics features.
Practical Benefits for ServiceNow Customers
- Centralized management streamlines administration and oversight of Performance Analytics content and operations.
- Dependency management tools reduce risk by clarifying how changes affect dashboards and indicators.
- Diagnostic tools and error tracking ensure timely identification and resolution of performance or data collection issues.
- Usage insights enable optimization of data collection schedules and report utilization, improving overall analytics effectiveness.
- Access to advanced settings and guided setup facilitates tailored configurations and smooth onboarding of analytics solutions.
From a single console, administrators can manage Platform Analytics Solution content, manage Performance Analytics widgets and dashboards, diagnose and resolve errors, view usage analytics, modify configuration settings and access ServiceNow help.
Users with the admin or pa_admin roles can navigate to . If Performance Analytics is not enabled, click Learn More for information about activating it.
Content Library- Guided Setup for the Platform Analytics Solutions. Click Plugin List to show a list of available system plugins for inactive Platform Analytics Solutions.Note:You must have the admin role to see the list of plugins.
Click Guided Setup to launch guided setup for Platform Analytics Solutions.
Explore and ManageA single place where you can quickly identify and manage the relationships between your Performance Analytics elements and gauge the impact of change. For example, you can identify all the reports, indicators, and interactive filters in a dashboard group that are affected if you change a field name.
Click Dashboards to explore all of the dashboards in your instance sorted by group. Expand the group to view the individual dashboards.
Click KPIs to open the Analytics Hub, where you see an exploratory view of your indicators.
Use (Legacy) Dependency Assessment to view, analyze, and manage your Performance Analytics components.
Troubleshoot- The Troubleshoot panel enables you to utilize diagnostics delivered by the ServiceNow application to investigate tests that result in an Error warning and failed data collection jobs. Out-of-the-box diagnostics run on a schedule, but can also be executed on demand. The Scheduled Data Collection list filters out jobs that are run only once and jobs that are run only on demand.Note:If either of the numbers on the Troubleshoot card are greater than 0, there may be something wrong with your Performance Analytics implementation.
- Click Diagnostic Errors to view the Diagnostic Executions list, a summary of how many diagnostic tests were run, and how many issues were found. Use the State field to track which issues have been resolved. For more information on diagnostic executions, see Analytics Diagnostics.
- Click Failed Jobs to view the Scheduled Data Collection list. A failed job is a scheduled job for which the latest complete run is in the state collected_error. For more information on data collection, see Performance Analytics data collection and cleanup.
Usage- Dashboards with statistics about data collection jobs and report usage.
- Use the Data Collection Overview dashboard to track and manage data collection. Note that data collection jobs are not run by default. dashboard widgets do not show data until you run the associated data collection jobs. For more information, see Performance Analytics data collection and cleanup.
- Use the Reports Usage dashboard to track and manage report usage. For more information, see Report statistics.
Advanced Configuration- Quick links to advanced configuration settings.
Help- The community, product documentation, and the video tutorials on the ServiceNow YouTube channel provide additional insights into Performance Analytics functionality.