Resolve multiple issues concurrently in an optimized, intuitive layout.
Settle issues faster with automated machine learning-based recommendations.
Get notified of potentially major incidents based on issue frequency and impact.
Keep informed of updates and surface important insights with a live activity feed and analytics.
See all details related to an issue in one place, neatly organized in tabs.
Close issues faster with smart, AI-assisted recommendations.
Communicate seamlessly with customers from the same interface while reviewing issues.
Get automatically notified about potential major incidents.
Transfer customers from Virtual Agent to a live agent with full context, when needed.
Assign work items automatically based on agent availability, capacity, skills, and context.
Log conversations initiated from a chat or phone call effortlessly.
Help users find answers quickly with the intelligent query feature.
Multi-task and maintain context easily by navigating between records using tabs and child tabs.
Let agents personalize layouts to their style by showing, hiding, and resizing sections.
Find any information you need in the workspace.
Integrate with a variety of telephony vendors to support inbound and outbound calls.
Agent Workspace is available with these ServiceNow products.