Hardware Asset Management Overview Plans and Packages Getting Started
Hardware Asset Management Packages Reduce costs, control hardware risks, and cut down manual effort with the Hardware Asset Management (HAM) package and pricing plan that works for you. Get Custom Quote
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Features
HAM Advanced AI Agents and Skills ServiceNow Otto for HAM

Deliver asset insights and automate procurement and repairs with AI across the hardware lifecycle.

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ServiceNow Otto for CMDB

Keep configuration data accurate with Al that automatically enriches, validates, and maps items.

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ServiceNow Otto for Setup

Accelerate implementation with Al-guided configuration that helps admins set up and optimize workflows.

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ServiceNow Otto for Service Graph Connectors

Enrich your service graph automatically with Al that maps dependencies and relationships.

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Document Intelligence

Automatically extract, classify, and process information from documents to reduce manual data entry.

ServiceNow Otto for Fulfiller

Summarize work, generate resolution notes, and recommend AI-driven actions to resolve issues faster.

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AI Data Explorer

Explore data with AI to uncover insights and accelerate informed decision-making.

AI Lens

Transform images and documents into structured insights with AI to accelerate workflows.

Voice Agents

Provide natural, conversational experiences to phone-based support with generative AI-powered agents.

Prebuilt Skill and Agent Customization Customize and refine prebuilt AI skills and agents to better align with your workflows, data, and business needs. HAM Capabilities Asset Management

Track and manage IT assets across their lifecycle to optimize spend and reduce risk.

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Hardware Asset Management for DaaS

Manage device‑as‑a‑service hardware by automating provisioning, refresh, and return workflows.

Service Graph Connectors

Integrate third-party data sources to create a unified, trusted view of your IT environment.

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Platform Capabilities AI Control Tower

Take control of any AI from a central intelligent hub.

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ServiceNow Otto

Build and extend applications with low-code tools to automate workflows and streamline business processes.

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App Engine Starter

Build and extend applications with low-code tools to automate workflows and streamline business processes.

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5 tables
Predictive Intelligence

Reduce manual work with built-in machine learning that categorizes, routes, and prioritizes work.

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Platform Analytics Advanced

Uncover hidden inefficiencies by mapping how work actually flows.

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Workflow Data Fabric Foundation

Connect and access enterprise data across systems with core Workflow Data Fabric capabilities to improve visibility, context, and automation.

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25 credits / SU
Process Mining for Platform

Uncover hidden inefficiencies by mapping how work actually flows.

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10K records/year
Universal Request Pro

Route complex requests across departments with advanced workflows and cross-team coordination.

Mobile Publishing

Publish and manage branded mobile app experiences for employees, customers, and field workers.

Put AI agents to work for IT ServiceNow AI Agents are ready to expand productivity across every corner of your business. Our AI agents don’t just assist, they act on your behalf. Learn More Explore ServiceNow AI
Innovate with ServiceNow Millions of users around the globe rely on ServiceNow workflows to make work better for everyone. 50% reduction in manual tasks 42% reduction in hardware assets 50% decrease in inventory audit time per facility
Talk with an expert Connect with our product experts to arrange a custom demo. See how HAM can work in your organization. Schedule Demo