ServiceNow Impact
ServiceNow Impact Package Descriptions
If you have purchased a ServiceNow Impact offering, the applicable Impact Package Description applies to your purchase.
Commercial
Integrated Success (Effective June 11, 2026)
ServiceNow Impact Guided v3 (Effective June 11, 2026)
ServiceNow Impact Total v4 (Effective June 11, 2026)
For purchases prior to June 11, 2026 please refer to Archive.
Public Sector (US)
Integrated Success – (US) Public Sector (Effective June 11, 2026)
ServiceNow Impact Guided – Public Sector v4 (US) (Effective June 11, 2026)
ServiceNow Impact Total – Public Sector v5 (US) (Effective June 11, 2026)
For purchases prior to June 11, 2026, please refer to Archive.
MSP Dedicated
Integrated Success – MSP Dedicated (Effective June 11, 2026)
Impact Guided – MSP Dedicated v3 (Effective June 11, 2026)
Impact Total – MSP Dedicated v4 (Effective June 11, 2026)
For purchases prior to June 11, 2026, please refer to Archive.
MSP Domain Separated
Integrated Success – MSP Domain Separated (Effective June 11, 2026)
Impact Guided – MSP Domain Separated v1 (Effective June 11, 2026)
Impact Total – MSP Domain Separated v2 (Effective June 11, 2026)
For purchases prior to June 11, 2026, please refer to Archive.
ServiceNow Impact Add‑on Descriptions
Instance Observer Features (Effective May 1, 2025)
Instance Observer Seats (Effective May 19, 2024)
Managed Support (Effective May 19, 2024)
Preventive Care (Effective July 31, 2025) For purchases prior to July 31, 2025, please refer to the Archive.
Platform Governance (Effective May 19, 2024)
Platform Health (Effective December 12, 2025)
Platform Optimization Add‑on (Effective June 11, 2026)
Strategic Value (Effective May 19, 2024)
Impact Accelerator Terms
If you have selected, as part of your ServiceNow Impact purchase, an Impact Accelerator from the Impact Accelerator Catalog that requires the acceptance of additional terms, review the Accelerator Matrix for the terms that apply to the Impact Accelerator.
Impact Accelerator Terms Matrix (Effective June 11, 2026) For purchases prior to June 11, 2026, please refer to the Archive.
Andere Impact Documents
The following documents may be incorporated into your applicable ServiceNow Impact Package Description.
HealthScan delivered as part of ServiceNow Impact Packages (Effective November 14, 2022)
Impact Application Terms and Conditions (Effective March 12, 2025)
Instance Observer – User Experience (User‑Level Information) (Effective June 26, 2024)
Monthly Health Assessment – Guided (Effective August 2, 2024)
Support Account Management – Impact (Effective May 28, 2024) For purchases prior to May 28, 2024, please refer to the Archive.