Configuring Cloud Account Management

Configuring the Cloud Account Management application involves a set of required tasks, integrations, and setups to be completed before initiating service account creation and provisioning.

The steps involved are different for AWS and Azure. These configurations are listed in the following tables.

Tableau 1. Configuration steps for AWS

No.	Task	Task Owner	Impacted Feature	Input	Output	Purpose
1	Set up and verify root email in AWS	Email Admin	Create an account	None	Email Alias	A single AD email across multiple AWS accounts streamlines management, enhances security, and boosts collaboration.
2	Set up an Identity Access Manager account for a ServiceNow user in AWS	AWS Admin	All features	None	AWS Access Key AWS Secret Key	A centralized IAM user in the management account efficiently manages multiple AWS accounts via a CloudFormation template.
3	Set up suspension of an AWS account using service control policy	AWS Admin	Account suspension	None	SCP Policy ID	Adding an account number to the AWS organization's Service Control Policy blocks the creation of new resources and helps prevent overspending, while existing resources remain unaffected.
4	Setting up Terraform and GitHub Remarque : This step isn’t required if cloud native interface is used for provisioning the account.	Terraform Admin DevOps Admin	Create an account for AWS	AWS Access Key AWS Secret Key	Terraform API Key Token Terraform OAuth Token ID Terraform Org VCS Identifier Terraform URL	GitHub templates deployed to Terraform Cloud or Enterprise streamline account creation and promote consistent configurations.
5	Create a cloud native interface account configuration Remarque : This step isn’t required if Terraform is used for provisioning the account.	ServiceNow AI Platform Admin	Create an account for Cloud Native Interface	None	None	No additional procedure is needed for cloud native interface. You can proceed to Install Cloud Workspace.
6	Populate Cloud Account Management dependent tables Create a service account Define and run discovery schedule	ServiceNow AI Platform Admin	All features	Discovery Credentials	Cloud Organization AWS Org Unit Cloud Service Account	Cloud Discovery or Service Graph Connector for AWS to import cloud organization structures and create subscription accounts.
7	Provisioning modes for Cloud Account Management in Cloud Workspace Set up Terraform API key in ServiceNow Set up AWS API configuration information in ServiceNow	ServiceNow AI Platform Admin	Create an account	Email Alias Terraform Cloud API Key Token Terraform Cloud OAuth Token ID Terraform Cloud Org VCS Identifier	None	Streamline provisioning with flexible modes like Terraform and cloud native interface, centralizes management, enhances security, optimizes costs, and improves governance.
8	Set up scan configuration for data visualization	ServiceNow AI Platform Admin	Visualization	None	None	Data visualization requires scanning all account violations based on the policy set.
9	Add members to the group	ServiceNow AI Platform Admin	All features	None	None	Confirm that members are assigned to the correct group for them to perform the account request, approval, provisioning, and certification process. Assign members to the correct groups for proper permissions, helping prevent unauthorized access and promoting security.
10	Creating configurations	Cloud Workspace Admin	All features	None	None	Configure before creating, suspending, or scanning accounts.
11	Review default Cloud Account Management certification policy	Cloud Workspace Admin	All features	None	None	Certify all cloud service accounts either created or boarded after discovery can be certified. The admin can also customize the default policy or create a policy. The default policy helps to certify all the available cloud service accounts once every 90 days.
12	Review request policies	Cloud Workspace Admin	All features	None	None	Request Policies are rules that govern the behavior of request workflows by applying data checks and conditions. Regularly reviewing and updating these policies confirms that your cloud account request process remains consistent with the procedure for creating cloud subscription accounts.

Tableau 2. Configuration steps for Azure

No.	Name	Task Owner	Impacted feature	Input	Output	Purpose
1	Configure account suspension in Azure	Azure Admin	Account suspension	None	OAuth Client ID OAuth Client Secret Tenant ID	Configure the permission and assign the permission to a user who suspends or reactivates the account.
2	Set up Azure Service Principal credential	ServiceNow AI Platform Admin	All features	OAuth Client ID OAuth Client Secret Tenant ID	None	Provide the Azure credentials obtained from your Azure administrator. These credentials are used to create a suspension profile and enables you to suspend temporarily or terminate Azure accounts as needed.
3	Create a cloud native interface account configuration Remarque : This step isn’t required if Terraform is used for provisioning the account.	ServiceNow AI Platform Admin	Create an account for Cloud Native Interface	None	None	No additional procedure is needed for cloud native interface. You can proceed to Install Cloud Workspace.
4	Populate Cloud Account Management dependent tables Create a service account Define and run discovery schedule	ServiceNow AI Platform Admin	All features	Discovery Credentials	Cloud Organization Azure Management Group Cloud Service Account	Cloud Discovery import cloud organization structures and create subscription accounts.
5	Set up scan configuration for data visualization	ServiceNow AI Platform Admin	Visualization	None	None	Data visualization requires scanning all account violations based on the policy set.
6	Add members to the group	ServiceNow AI Platform Admin	All features	None	None	Confirm that members are assigned to the correct group for them to perform the account request, approval, provisioning, and certification process. Assign members to the correct groups for proper permissions, helping prevent unauthorized access and promoting security.
7	Creating configurations	Cloud Workspace Admin	All features	None	None	Configure before creating, suspending, or scanning accounts.
8	Review default Cloud Account Management certification policy	Cloud Workspace Admin	All features	None	None	Certify all cloud service accounts either created or boarded after discovery can be certified. The admin can also customize the default policy or create a policy. The default policy helps to certify all the available cloud service accounts once every 90 days.