Install Service Reliability Management from Admin Center or ServiceNow Store

Install the Service Reliability Management (SRM) application from the Admin Center or ServiceNow Store.

Avant de commencer

Subscriptions required: ITSM Standard and ITOM Operator Professional subscriptions.

Remarque :

The data visualizations store app v24.1.8 is also required. See Data visualizations in the ServiceNow Store to install the app.

To create and manage alert automations, install the Alert automation application available on request in the ServiceNow Store.

Role required: admin

Pourquoi et quand exécuter cette tâche

Roles and demo data are installed with SRM. The demo data includes templates that help accelerate implementation and SRM use.

Procédure

1. Navigate to All > Service Operations Workspace Admin Center > Overview.
2. Locate the Service Reliability Management card and select Install.
3. In the pop-up window, select Start Install.
   You're taken to the ServiceNow Store portal.
4. Complete the necessary steps.
   Remarque :

   If any dependencies are red on the app store listing, select the row to open the dependent app and install it. If the dependent app is already installed but still appears in red, you can get or reopt it as needed.

   

   The example shows two unresolved dependencies. Before installing the app, resolve the issues by selecting the two dependencies.

   Demo data comprises the sample records that describe application features for the common use cases. Demo data is loaded when you first install the application on a development or test instance.

   Following installation, the Service Reliability Management card can be used to configure SRM.

Sujet précédent : Configuring Service Reliability Management

Sujet suivant : Assign an administrator to Service Reliability Management