Install and configure MID Servers to access cloud environments

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Install and configure the MID Servers correctly to enable ITOM products to access to the cloud resources.

    Avant de commencer

    Role required: discovery_admin or sn_cmp.cloud_admin (for Cloud Provisioning and Governance)

    Pourquoi et quand exécuter cette tâche

    Procédure

    1. For IP-based discovery, Installing the MID Server on a server inside the cloud environment, inside a Virtual Private Cloud (VPC).
      For example, if you are configuring access to AWS service accounts using IAM roles, install the MID Server at the Amazon EC2 instance.
      Important :
      If you configure AWS credentials at ServiceNow AI Platform, the location of the MID Server doesn't matter.
      If your organization has multiple VPC segments, deploy the MID Servers in a manage-mentor transit VPC.
    2. Activate IP-based discovery jobs to access the compute layer using agentless credentials.
    3. Configure the MID Server with the capabilities necessary for the cloud environment you are planning to discover.

      You can select the ALL capability or configure specific capabilities for tighter security.

      Add Cloud Management in supported application in MID Server for Cloud Provisioning and Governance requests to be processed.

      Cloud environment MID Server capability required by Cloud Discovery MID Server capability required by Cloud Provisioning and Governance
      Amazon AWS Cloud AWS or Cloud Management or ALL AWS or Cloud Management
      Microsoft Azure Cloud Azure or Cloud Management or ALL Azure or Cloud Management
      Google Cloud Google or Cloud Management or ALL Google or Cloud Management
      IBM Cloud Platform IBM or Cloud Management or ALL N/A
      Oracle Cloud Infrastructure (OCI) OCI or Cloud Management or ALL N/A
      OpenStack OpenStack or Cloud Management or ALL N/A
      Red Hat Virtualization (RHV) RHV or Cloud Management or ALL N/A
    4. If the MID Servers must go through an unauthenticated proxy server to access cloud resources, modify the agent\conf\wrapper-override.conf file, as follows: 
      wrapper.java.additional.1=-Dhttp.proxySet=true
         wrapper.java.additional.2=-Dhttp.proxyHost=<proxyHost> 
         wrapper.java.additional.3=-Dhttp.proxyPort=<proxyPort> 
         wrapper.java.additional.4=-DuseProxy=true
    5. If you're using an authenticated proxy server, configure the MID Server parameters in the config.xml file.

      For a description of the parameter values, see the Proxy server parameters section in MID Server parameters.