Edit ServiceNow data on Service Observability dashboard templates

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Edit Service Observability dashboard templates to view data from problem and business app records on the Overview or Observability dashboards.

    Avant de commencer

    Role required: sn_sow_svcobs.admin

    Procédure

    1. Navigate to Workspaces > Service Operations Workspace and then navigate to a service record.
      You can access a service record from these pages in the SOW:
      • Services list: Choose a service from the list.
      • Service dashboard: Choose a service in the dashboard and select Service Details.
      • List: Navigate to Application Services > Services and select a service.
      • Express list alert: Select a service from the Impacted services column.
      The Service Details page opens and the Overview tab is displayed.
      If charts are displaying error messages, see Chart error states.
    2. Open the template in editing mode.
      • If you're editing a certified template, select Duplicate.
      • If you're editing a custom template, select Edit.
      Remarque :
      Duplicating a certified template keeps you from overwriting it and also lets you reinstall it.
      The new dashboard is titled with the words - Copy appended. Use the pencil icon to change the dashboard name.
    3. To do basic editing, such as rearranging, resizing, or deleting charts, follow the instructions for Edit in-line Platform Analytics dashboard elements.
    4. To add a new ServiceNow table, follow these steps:
      1. In Edit mode, select Add new element and choose List.
      2. In the Configuration panel in the Data sources section, choose Add data source.
      3. In the Add data source page, find the Table whose data you want to display and choose Add this source.
      4. In the Columns and rows section, add and arrange the columns to display.
    5. To edit an existing chart, follow these steps.
      1. In Edit mode, select the chart to edit.
      2. In the Data section of the Configuration panel, verify that the correct table is selected in Table field.
      3. In the Columns and rows section, add and arrange the columns to display.
    6. When done customizing, select Save and then Exit editing mode.
    7. To return the template to the default (Certified) version, use the More actions menu to select Return to certified.