View metric charts in Agent Workspace

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Agent Workspace for Metric Intelligence provides easy access to metric charts for a CI. On an alert form, you can drill down to important metric charts for the CI that is associated with the alert.

    Avant de commencer

    • The CI that you want to view metric charts for, must be associated with an alert.
    • The Metric Dashboard Metadata [sa_metric_dashboard_metadata] table must contain active chart configurations for the CI class for which you want to view metric charts.
    Role required: workspace_user and itil

    Pourquoi et quand exécuter cette tâche

    The set of metric charts, chart types, and other chart characteristics, is determined by the chart configurations in the Metric Dashboard Metadata [sa_metric_dashboard_metadata] table, for the CI class.

    Procédure

    1. Navigate to Agent Workspace and click Agent Workspace Home.
    2. In Agent Workspace, click List and in the Lists panel, select one of the Alerts categorized lists such as All Alerts or Top Priority.
    3. In the alerts list view, open an alert.
      The alert must have a Configuration item associated with it.
    4. In the Details tab of the alert form, click Metrics.

    Résultats

    All metric charts that are configured for the CI associated with the alert, and that are active, appear on the metric charts form in the Metrics tab. The calculation of the default time range for the charts is based on the times that the first and last events that generated the alert, occurred.

    Que faire ensuite

    • Modify the time range for the charts by changing Start Time and End Time. When you modify the time range, all charts are updated to reflect the new time range.
    • Click the cog wheel Open settings icon and change the settings for all charts:
      • Show bounds: Show the bounds in the chart. Even if enabled, there are no bounds in a chart for aggregated resources.
      • Show legend: Show chart legend.
    • Click Insights Explorer to open the Insights Explorer in a new browser tab. That Insights Explorer opens with the current CI pre-selected and with the current time range settings in Agent Workspace.