Applications installed with Now Assist for ITOM

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Table that lists applications installed with the Now Assist for IT Operations Management (ITOM) application. When you update your application, any newly required application dependencies are installed.

    Tableau 1. Applications installed with Now Assist for ITOM (sn_itom_gen_ai)
    Application name Description
    Now Assist for Platform (sn_genai_platform) Enables Now Assist skills and Features across various BU applications.
    AI agents for AIOps (sn_aiops_ai_agents) Enables IT operations with AI Agents that can help autonomously triage alerts, assess business and technical impact, investigate root causes, and recommend or execute remediation steps. These agents operate within coordinated agentic workflows.
    AI agents for Observability (sn_obs_aia) Helps IT operators assess business and application service impact, and formulate probable cause theories. Helps prioritize investigations by analyzing data from ServiceNow and collaborating with third-party AI agents from leading APM and observability vendors.
    AIOps LEAP (sn_itom_leap) AIOps LEAP (Learning-Enhanced Automation Playbook) leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks.