Configure a push connector

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • You can configure listeners and connectors to push event information to the instance or MID Server.

    Event Management receives external events through a push connector or script. If you are using a script to collect events, no configuration is required. All other methods of collecting events require configuration.

    After event collection configuration, Event Management can collect events that are sent directly to the instance, or via the MID Server, SNMP trap, or email.
    Remarque :
    Integrating with push connectors is only available by installing the Event Management Connector plugin from the ServiceNow Store.

    Standard event form

    All events must use a standard event form, regardless of how they arrive at the instance. For more information, see Event field format for event collection.

    Event collection

    Event Management facilitates communication and movement of data between external applications, data sources, services, and the ServiceNow AI Platform instance.
    Event collection modes Description
    Provided by the base system Listeners and connectors provided with the Event Management application:Where event messages are received in XML, you can base your script on the example XML transform script provided with the base system.
    Via MID WebService You can configure the MID WebService Event Collector to push event messages to the MID Server. For more information, see Pushing events to the MID Server using web service API.
    Create your own content You can configure your own listener:
    Via SNMP SNMP listeners provided with the Event Management application:

    Generic SNMPv2. See Configure event collection for SNMP traps.

    In addition, you can create your own custom listener. See Integrate with push connectors.
    Via Email Email listener. See Configure event collection from email.