Alle ServiceNow-Rollen

Verwenden Sie diese filterbare Tabelle, um eine vollständige Liste der in ServiceNow-Instanzen verwendeten Rollen anzuzeigen. Die Tabelle enthält wichtige Details für alle Basissystemrollen sowie für alle Rollen, die durch installierte Plugins hinzugefügt werden.

Tabelle : 1. Produkt

Produkt	Rollen
AWA	AWA-Manager [awa_manager] AWA-Integrationsbenutzer [awa_integration_user] AWA-Mitarbeiter [awa_agent] AWA-Administrator [awa_admin]
Kundenservice-Management	Service Management-Partner [sn_esm_partner] Kunde [sn_customerservice.customer] Verbraucherservice-Mitarbeiter [sn_customerservice.consumer_agent] Servicemanagement-Benutzeradministrator [sn_esm_user_admin] Kundenservicemanager [sn_customerservice_manager] Servicemanagement-Administrator [sn_esm_admin] Verbraucher [sn_customerservice.consumersn_customerservice.consumer] Servicemanagement-Benutzer [sn_esm_user] Kundenservice-Mitarbeiter [sn_customerservice_agent] Partneradministrator [sn_customerservice.partner_admin] Administrator des Servicemanagement-Partners [sn_esm_partner_admin] Rolle für REST APIs im Zusammenhang mit CSM-Webservices [csm_ws_integration] Partner [sn_customerservice.partner] Kundenfallmanager [sn_customerservice.customer_case_manager] NoRoleName [No_Role_Name] Servicemanagement-Agent [sn_esm_agent] Kundenadministrator [sn_customerservice.customer_admin]
Document Intelligence	DocIntel-Administrator [sn_docintel.admin] DocIntel-Extraktions-Agent [sn_docintel.extraction_agent] DocIntel-Viewer [sn_docintel.viewer] DocIntel-Manager [sn_docintel.manager] DocIntel-Erstellungs-Agent [sn_docintel.creation_agent]
Dokumentenservices	-Administrator [platform_document_management_admin]
Hermes Messaging-Service	-Administrator [hermes_admin] Kafka-Namespace-Administrator [kafka_namespace_admin] Kafka-Administrator [kafka_admin]
IDR	-Administrator [idr_admin] REST [idr_rest] lesen [idr_read]
Wissensmanagement	KCS-Beitragender [kcs_contributor] Wissensadministrator [knowledge_admin] Wissensmanager [knowledge_manager] KCS-Herausgeber [kcs_publisher] KCS-Kandidat [kcs_candidate] Wissensdomänenexperte [knowledge_domain_expert] Mitglied der Wissensgruppe [knowledge_group_member] Wissensgruppenmanager [knowledge_group_manager] Administrator [admin] Wissen [knowledge]
MetricBase	-Administrator [Clotho_admin] REST-Put [Clotho_rest_put] REST-Akkumulierung [Clotho_rest_actumulate] Plus-Autor [mbplus_writer] Plus-Leser [mbplus_reader]
Predictive Intelligence	ML-Beschrifter [ml_labeler] ML-Berichtbenutzer [ml_report_user] ML-Administrator [ml_admin]
Reporting	Gruppenberichtsbenutzer [report_group] Berichtzeitplaner [report_scheduler] Berichtsbeschreibungsadministrator [report_description_admin] Berichtadministrator [report_admin] Globaler Berichtbenutzer [report_global] Berichtsbenutzer [report_user]
Servicekatalog	Administrator [admin] Katalog-Generator-Editor [catalog_builder_editor] Katalogeditor [catalog_editor] Katalogmanager [catalog_manager] Katalogadministrator [catalog_admin]
Serviceportal	-Administrator [sp_admin] Ankündigungsadministrator [announcement_admin] Portal-Analytics-Administrator [portal_analytics_admin] Analytics-Betrachter des Portals [portal_analytics_viewer]
Task Intelligence	Task Intelligence-Administrator [lia_admin] Task Intelligence-Benutzer [lia_user] Task Intelligence-Analyst [lia_analyst]
Virtual Agent	Ersteller [now.assist.creator] Chat Analytics-Administrator [chat_analytics_admin] UI Builder-Administrator [ui_builder_admin] Virtual Agent-Administrator [virtual_agent_admin] Chat Analytics-Betrachter [chat_analytics_viewer] UI Builder-Administrator [ui_builder_admin] Virtual Agent-Administrator [virtual_agent_admin] Chat Analytics-Administrator [chat_analytics_admin] Chat Analytics-Betrachter [chat_analytics_viewer] Administrator für automatische Problemlösung [iar_admin] Automated Testing Framework Designer [atf_test_designer] -Administrator [nlu_admin] admin [virtual_agent_admin] [action_designer] Administrator für die Installation externer Anwendungen [external_app_install_admin] Selfservice-Manager [sn_ssa_core.self_service_manager] Lokalisierungseditor [localization_editor] Lokalisierungserfüller [localization_fulfiller] Image-Administrator [image_admin] Automated Customer Experiences (ACE)-Benutzer [sn_ace.ace_user] Administrator für Aktivitätsabonnements [actsub_admin] Administrator für das geführte Setup für Konversations-Schnittstellen [sn_ci_gs_content.ci_guided_setup_admin] Virtual Agent-Branding [va_branding] Anfordernde Person der Lokalisierung [localization_requestor] Virtual Agent-Branding [va_branding] Administrator der Suchanwendung [search_application_admin] Chat Analytics-Administrator [chat_analytics_admin] -Administrator [Evam_admin] -Administrator [Evam_admin] Anfordernde Person der Lokalisierung [localization_requestor] Administrator für Aktivitätsabonnements [actsub_admin] [action_designer] Administrator für Chatumfrage [chat_survey_admin] Flow Designer [flow_designer]