Automate General Approval policy process

Automate the general approval or rejection of requests based on predefined conditions. Requests are automatically approved when the criteria are met. Otherwise, the system waits for manual approval. You can modify the default policy to include additional conditions as needed.

Avant de commencer

Role required: sn_itom_cam.cw_admin

Pourquoi et quand exécuter cette tâche

This procedure demonstrates how to approve or reject an account using the general account approval policy. For example, if an account request includes a predefined approval policy, this process explains how the request is approved or rejected automatically.

Procédure

1. Navigate to All > Cloud Workspace > Request Policies.
2. Select Subscription Account Creation General Approval.
3. Customize the policy by selecting Create copy.
4. Under the Policy builder tab, in the If condition block, make a note of the source fields against the highlighted values.
   

   Remarque :

   In this section, you’re validating two conditions:

   1. Business Application = empty
   2. Application Service = empty
5. Select Mappings.
6. Verify if the Document assigned is Automation Activity: General auto approval for subscription account creation.
   Remarque :

   • If no document is linked, select Add and choose the General auto approval for subscription account creation document.
   • Map only one policy according to automation.
   • View or create documents in the sn_itom_cam_automation_activity.list table.
7. Facultatif : To remove auto-approval, go to the Mappings tab and delete the mapped document.

Que faire ensuite

To test the policy, see Test updates to a PaCE policy version.

To publish the policy, see Publish a PaCE policy version.

To add a new approval step in the flow designer, see Exploring Workflow Studio.