Assigning alert assignment group precedence

Assign alert assignment group precedence to make sure that alerts are routed to the appropriate team members.

Avant de commencer

Role required: admin

Procédure

1. Navigate to All and search for sys_properties.list.
2. In the Search field, enter evt_mgmt.alert_auto_assignment_field and select the property record.
   For more information on the property, see Team-based integration properties.
3. In the Value field, enter the assignment group precedence.
   Set the assignment group precedence according to the order of the comma-separated fields such as cmdb_ci.support_group, IntegrationGroup.
4. Select Update.

Référence associée

• Team-based integration properties