Integrate ThousandEyes with basic authentication

Integrate ThousandEyes with Event Management by adding a webhook in the ThousandEyes platform.

Avant de commencer

Ensure that the Event Management Connectors (sn_em_connector) plugin is installed on the ServiceNow AI Platform instance.

Discovery for ThousandEyes services is not supported, so you must create a CI manually in the ServiceNow instance for event binding to work.

Role required: evt_mgmt_admin

Pourquoi et quand exécuter cette tâche

Configure the Event Management environment for the collection of events from ThousandEyes by authenticating ThousandEyes as a data source. In your ThousandEyes platform, set your ServiceNow AI Platform instance as a rest endpoint using a webhook.

Procédure

1. In the ServiceNow instance, complete the following steps to create a CI.
   1. From the navigation bar, navigate to All > Configuration > CI Class Manager.
   2. Click Hierarchy and search for HTTP(S) Endpoint.
   3. Select CI List and create a new CI.
2. In the ThousandEyes platform, create a notification destination.
   1. From the navigation bar, navigate to Alerts > Alert Rules.
   2. Click on any existing alert rule and select the Notification tab.
   3. Select Edit Webhook and enter the following information.

      Tableau 1. Edit Webhooks

      Field	Description
      Name	Enter a name for the webhook.
      URL	Provide the webhook URL. Remarque : The default format of the URL to push events from ThousandEyes to the ServiceNow instance is https://<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=thousandeyes.
      Auth Type	Select Basic.

   4. Click Add New Webhook.

Résultats

The default severity for the ThousandEyes alert is Major -2, which can be changed in the Push Connector Configuration section of Push Connectors > ThousandEyes Push Connector. The valid values of severity are 1- Critical, 2- Major, 3- Minor, 4- Warning, and 5- Info.

The default timezone of the ThousandEyes alert is GMT, if you want to send the alert in a different timezone, it can be changed in the Push Connector Configuration section of Push Connectors > ThousandEyes Push Connector. The valid value format is GMT+01:00, GMT+02:00, GMT-05:30, GMT-02:00, etc.