Maintaining a competitive edge
Saab welcomes thousands of new faces every year to its global business. The $4 billion defense and security business has more than 18,000 employees, contractors, and consultants. This highly skilled, in-demand workforce must be productive and supported from day one.
The reality used to be very different. Onboarding any new starter tended to be slow and bureaucratic. In an increasingly competitive talent market this was less than ideal.
“It’s super important we create the right first impression,” says Sandra Schedwin, VP – Head of People Operations, Saab. “For a tech company, there is a huge disconnect between the sophistication of the products we produce and our own internal processes.”
Saab HR identified an opportunity to reimagine the onboarding process. It wanted to replace slow and disparate paper-based bureaucracy with a new, digital, consistent standard. To do so, it would need to seamlessly connect the different parties involved in onboarding—IT, HR, security, legal, and facilities.
This would mean new starters arriving would be equipped with the right hardware, applications, contracts, and security clearance. This digital transformation would enable new employees to be connected and engaged from day one.
A consistent onboarding process
ServiceNow Enterprise Onboarding and Transitioning replaced the old, paper-based onboarding process with a new, digital workflow. Automated workflows now connect the different departments and functions involved in onboarding, meaning new hires start with all the tools, services, and information they need to get work done. The new process eliminates previous frustrations and hold-ups. New hires now feel fully integrated and engaged within the company culture from day one.
Employees are given a pre-boarding ‘tour’ with access to videos and articles on what life is like at Saab. The correct security clearance and IT provisioning is completed automatically—employees must attend a security briefing session and two IT packs now consolidate 2,000 catalog items to simplify procurement, provisioning, and support. The whole process has a focus on minimizing the number of clicks required to have a new starter onboard. New starters are then asked for feedback on the process, driving continual improvements.
The engagement also transforms productivity and compliance. Saab has introduced a ‘one-stop-shop’ approach of finding information. There is now a consistent, auditable process for all. Saab estimates a saving of 12,000 hours per year and reports a 25% lift in employee satisfaction.
It also allows Saab to be seen as a connected, efficient employer, a place where global talent can fulfill great careers.
“We need to attract and retain talent—that is key to Saab’s success,” says Sandra. “ServiceNow means we provide a great employee experience from day one.”