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SERVICENOW AI PLATFORM Get more capability, less complexity with the Australia release Our latest release lets you deploy AI agents across your workflows, embed AI where work happens, and govern all your AI activity from one platform.  Download Upgrade Kit
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What’s new in the Australia release? The Australia release brings automated decision‑making and continuously maintained knowledge directly into the flow of work. Backlogs clear faster, approvals move with confidence, and people and AI act with full context. Built‑in governance and enterprise‑wide visibility empower you to scale AI safely and responsibly, all while your teams stay in control. Innovations in the Australia release PRODUCTIVITY AND INNOVATION Turn AI into action Process Mining uncovers hidden workflow bottlenecks. AI Agent Advisor surfaces and prioritizes the highest-impact opportunities for you to automate and then deploy in AI Agent Studio. Go from problem to production, without writing a spec or filing a ticket. Learn About Process Mining Explore AI Agents AI IN THE FLOW OF WORK Deploy AI that works where your team makes decisions Intelligent Approvals reads your policy documents and automatically routes routine approvals. Knowledge Center keeps your knowledge clean and current, surfacing gaps, flagging outdated articles, and generating new content from your incidents and cases. Discover Knowledge Center Explore Workflow Automation GOVERNANCE AND SCALE Manage your AI like an enterprise system ServiceNow AI Control Tower gives you real-time visibility across AI agents. Catch a cost spike, flag unexpected outputs, and get suggestions to improve a prompt or step. Implementation Agent has single-click deployment guided by your metadata, with human oversight at every key judgment call. As AI scales, Dynamic Guidance keeps you in control, surfacing relevant guidance from your own documentation. Explore AI Control Tower Learn more Find resources to see how the Australia release delivers for your organization. Watch launch replay See demos and learn about key innovations in the Australia release. View release notes Find out what’s been added or changed in this release. Visit the community See what the Australia release means for you, whatever your role. Explore what’s new Learn about Australia product features in live sessions hosted by ServiceNow experts. 
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