Hardware Asset Management Overview Plans and Packages Getting Started
Software Asset Management Packages Reduce software spend, manage licenses, and stay compliant with a Software Asset Management (SAM) pricing and packaging plan that fits your business. Get Custom Quote
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SAM Advanced Reduce compliance risk, resolve unused licenses faster, and cut manual effort across entitlement and reclamation. Includes: Asset Management Software Spend Detection Client Software Distribution for SAM ServiceNow Otto for CMDB Process Mining
RECOMMENDED SAM Prime Move from assisted automation to full autonomy—driving operational efficiency across reclamation, contract workflows, and cloud spend. Includes SAM Advanced, and: Obligation Management Cloud Cost Management Machine Learning Normalization ServiceNow Otto for Contract Management Pro New Skills and Agents Creation Contract Obligation Extraction
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SAM Advanced SAM Prime AI Agents and Skills ServiceNow Otto for SAM

Simplify complex licensing, manage software requests, and reduce risk with AI.

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 ServiceNow Otto for Contract Management Pro

Analyze contracts and extract key obligations with AI to improve governance and reduce manual effort.

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 ServiceNow Otto for CMDB

Keep configuration data accurate with Al that automatically enriches, validates, and maps items.

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 ServiceNow Otto for Setup

Accelerate implementation with Al-guided configuration that helps admins set up and optimize workflows.

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 ServiceNow Otto for Service Graph Connectors

Enrich your service graph automatically with Al that maps dependencies and relationships.

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 Document Intelligence

Automatically extract, classify, and process information from documents to reduce manual data entry.

 ServiceNow Otto for Fulfiller

Use AI to summarize work, generate resolution notes, recommend actions, and help resolve issues faster.

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 AI Search

Provide personalized, relevant results in a powerful, consumer-grade search experience.

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 AI Lens

Transform images and documents into structured insights with AI to accelerate workflows.

 Voice Agents

Provide natural, conversational experiences to phone-based support with generative Al-powered agents.

 New Skills and Agents Creation

Build and customize AI skills and agents to automate workflows and extend capabilities.

 SAM Capabilities Asset Management

Track and manage IT assets across their lifecycle to optimize spend and reduce risk.

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 Software Spend Detection

Detect hidden and unmanaged software spending and gain visibility into SaaS purchases across your business.

 Machine Learning Normalization

Standardize and normalize software data with machine learning.

 Cloud Cost Management

Improve cloud resources, manage costs, and reduce risk with in-depth visibility into SaaS, IaaS, and PaaS consumption in one place.

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 Obligation Management

Automate and track contract obligations to improve compliance, reduce risk, and ensure commitments are met on time.

 Service Graph Connectors

Integrate third-party data sources to create a unified, trusted view of your IT environment.

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 Platform Capabilities AI Control Tower

Take control of any AI from a central intelligent hub.

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 ServiceNow Otto

Meet ServiceNow Otto, your AI assistant for work. You ask. Work gets done.

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 Predictive Intelligence

Reduce manual work with built-in machine learning that categorizes, routes, and prioritizes work.

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 Universal Request Pro

Route complex requests across departments with advanced workflows and cross-team coordination.

 Mobile Publishing

Publish and manage branded mobile app experiences for employees, customers, and field workers.

 Platform Analytics Advanced

Gain deeper insights with advanced reporting, dashboards, and Al-powered analytics across workflows.

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 App Engine Starter

Build and extend applications with low-code tools to automate workflows and streamline business processes.

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 5 tables 5 tables Workflow Data Fabric Foundation

Connect and access enterprise data across systems with core Workflow Data Fabric capabilities to improve visibility, context, and automation.

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 35 credits / SU 50 credits / SU Process Mining for Platform

Uncover hidden inefficiencies by mapping how work actually flows.

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 10K records/year 15K records/year
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