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Deloitte Selects ServiceNow to Optimize IT Service Automation

LONDON – June 13, 2012 – ServiceNow, a leading provider of cloud‑based services to automate enterprise IT operations, today announced Deloitte LLP has selected ServiceNow for IT service automation to help optimize its business‑facing IT services. The Deloitte IT organization required an approachable, modern solution to help deliver measurably improved IT service while providing more than 13,000 Deloitte employees with intuitive self‑service IT.

Rapid time to value was essential to Deloitte, estimating ServiceNow software as a service (SaaS) will be implemented in about half the time required by a legacy, on‑premises tool. Implementation is underway, with the first phase due to be completed early in the second half of 2012.

With ServiceNow, Deloitte recognized the benefits of a self‑managing system that preserves configuration changes through consistent, automatic upgrades.

The modern and intuitive ServiceNow user interface promotes rapid adoption by both Deloitte IT users and end users for efficient IT service delivery. Users can easily help themselves through self‑service IT, while IT staff productivity increases and IT services are more efficient because of the powerful simplicity of ServiceNow.

"We selected ServiceNow to help us deliver next‑generation IT through a modern approach to IT service automation," says Mark Westbrook, Deloitte IT director. "ServiceNow works the way our people expect an evolved cloud service to work. We plan to deliver higher levels of customer service and satisfaction while taking greater pride in the business services we deliver. As we look to the future, the scalability of the ServiceNow platform will allow us to extend cloud service automation to our 13,000 employees in the UK and Switzerland."

In phase one, Deloitte plans to implement ServiceNow incident, problem, change and a configuration management database (CMDB). This initial phase will also include service catalog with employee self‑service capabilities. The second phase will include purchasing, license and asset portfolio management, project and portfolio management, resource management, and release management to further automate IT operations.

Deloitte LLP is among the UK's leading professional services firms, and is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. Deloitte LLP is the United Kingdom member firm of DTTL, Deloitte Touche Tohmatsu Limited. Deloitte has the broadest and deepest range of skills of any business advisory organization, and with one straightforward goal: to be recognized as the pre‑eminent and most trusted professional services firm, famous for the caliber of its people and respected for the exceptional quality of its work.

About ServiceNow

ServiceNow is a leading provider of cloud‑based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit http://www.service‑

Any unreleased services, features or functions referenced in this document, our website or other press releases or public statements that are not currently available are subject to change at ServiceNow's discretion and may not be delivered as planned or at all. Customers who purchase ServiceNow services should make their purchase decisions based upon services, features and functions that are currently available.

Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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