LONDON – June 13, 2012 – ServiceNow, a leading
provider of cloud‑based services to automate enterprise IT operations,
today announced Deloitte LLP has selected ServiceNow for IT service
automation to help optimize its business‑facing IT services. The
Deloitte IT organization required an approachable, modern solution to
help deliver measurably improved IT service while providing more than
13,000 Deloitte employees with intuitive self‑service IT.
Rapid time to value was essential to Deloitte, estimating ServiceNow
software as a service (SaaS) will be implemented in about half
the time required by a legacy, on‑premises tool. Implementation is
underway, with the first phase due to be completed early in the second
half of 2012.
With ServiceNow, Deloitte recognized the benefits of a self‑managing
system that preserves configuration changes through consistent,
The modern and intuitive ServiceNow user interface promotes rapid
adoption by both Deloitte IT users and end users for efficient IT
service delivery. Users can easily help themselves through
self‑service IT, while IT staff productivity increases and IT services
are more efficient because of the powerful simplicity of ServiceNow.
"We selected ServiceNow to help us deliver next‑generation IT
through a modern approach to IT service
automation," says Mark Westbrook, Deloitte IT director.
"ServiceNow works the way our people expect an evolved cloud
service to work. We plan to deliver higher levels of customer service
and satisfaction while taking greater pride in the business services
we deliver. As we look to the future, the scalability of the
ServiceNow platform will allow us to extend cloud service automation
to our 13,000 employees in the UK and Switzerland."
In phase one, Deloitte plans to implement ServiceNow incident,
problem, change and a configuration management database (CMDB).
This initial phase will also include service
catalog with employee self‑service capabilities. The second phase
will include purchasing, license and asset portfolio management, project
and portfolio management, resource management, and release
management to further automate IT operations.
Deloitte LLP is among the UK's leading professional services firms,
and is the brand under which tens of thousands of dedicated
professionals in independent firms throughout the world collaborate to
provide audit, consulting, financial advisory, risk management, and
tax services to selected clients. Deloitte LLP is the United Kingdom
member firm of DTTL, Deloitte Touche Tohmatsu Limited. Deloitte has
the broadest and deepest range of skills of any business advisory
organization, and with one straightforward goal: to be recognized as
the pre‑eminent and most trusted professional services firm, famous
for the caliber of its people and respected for the exceptional
quality of its work.
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.service‑now.com.
Any unreleased services, features or functions referenced in this
document, our website or other press releases or public statements
that are not currently available are subject to change at ServiceNow's
discretion and may not be delivered as planned or at all. Customers
who purchase ServiceNow services should make their purchase decisions
based upon services, features and functions that are currently available.
Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and
the ServiceNow logo are registered trademarks of ServiceNow. All other
brand and product names are trademarks or registered trademarks of
their respective holders.