Tracked mobile analytics fields for Usage Insights

Usage Insights collects data from mobile applications on your mobile device. These tables list fields that are tracked in the mobile applications. Reports and charts are generated from these fields.

For more information about using the data, see Viewing user analytics.

Collected data according to the mobile app session

Name	Description	Sample output value
Hashed User ID	SHA256 hash of the user's ServiceNow sys_id	f4a9baa650ab13d429b185d12b14fcf5c
Session ID	Unique session ID	5a2b73857345abc3546243
Session Index	Sequential index of the specific user's session	5
Start Time	Session's start time in UTC format	2023-03-23T23:59:58
Session Duration	Session's duration in milliseconds	5165
App Version	The application’s version number	3.4.0
Device Type	Phone / Tablet	Phone
Device	Device’s make and model. Only for mobile and tablet devices.	iPhone X13 Pro
ROM Version	The ROM version (only for Android)	4.3.9
Operating System Version	Version of the device's operating system	iOS 16.5
Network connectivity	WiFi / Cellular	WiFi
Hashed User ID	SHA256 hash of the user's ServiceNow sys_id	f4a9baa650ab13d429abacf9f8c78d14fcf5c
AppSysId	Application sys_id	e5d8a2df53112110a40fddeeff7b1243
AppVersion	Application version	1.2
SDKversion	SDK version
Connectivity	Connectivity Type (WiFi / system)	WiFi
Channel	Channel of the app (web, mobile, CoreUI)	web
InstanceId	Instance ID
Instance Family Release	Family release of the instance	Zurich
InstancePurpose	Purpose of the instance (prod, sub-prod)	production
Patch release	The patch number of the release	Zurich p4
Domain ID	The user's domain ID
Account Number	The customer's account number
SessionId	Unique session ID
DeviceType	Phone / Tablet / Desktop	Phone
DeviceID	Device ID
Device Code	Device’s model. Only for mobile and tablet devices.	iPhone 12
Device Resolution	Resolution of the device	112X123
OSType	Device's operating system	iOS
OSVersion	Version of the OS	16.5
Country Code	Country Code	ISR
City-Level Location	City location is translated from the end user's IP address. IPs aren't stored on the database. The IPs are only used to provide a city-level location approximation.	Los Angeles, California
Local time	The local time of the user	1:30
Locale	User locale string	EN-US
Tracking Level	Which consent type the user has	basic Tracking

Collected data for each screen visit

Name	Description	Sample output value
Screen Name	Name of the screen that data is collected from	Login
Start Time	Relative start time within the session	2023-03-23T23:59:58

Collected data for customer events- optional

You can add these events by calling client-side APIs. 

Name	Description	Sample output value
Name	Name of the event	Submit Catalog Request
Time	Event time (in milliseconds) from the beginning of the session	945

Collected data for event properties

Name	Description	Sample output value
Property Name	Name of the event property (string)	Article Name, Language
Property Value	Value of the event property (string, Boolean, date, number)	KB0050925

Collected data for user properties

Name	Description	Sample output value
Property Name	Name of the user property (string)	English
Property Value	Value of the user property (string, Boolean, date, number)	5