Use AI to explore data with AI Data Explorer

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Use AI to explore data with AI Data Explorer

    AI Data Explorer is an AI-powered tool in ServiceNow Zurich Release that enables users to quickly gain insights and perform deep data explorations. It allows you to ask questions, receive tailored recommendations, and collaborate with AI and colleagues to develop thorough data analyses. This tool is designed to facilitate instant data visualization creation and sharing within your organization.

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    Key Features

    • Instant Insights: Ask quick questions and get immediate AI-generated answers and recommendations.
    • Collaborative Analysis: Work jointly with AI and team members to build long-term analytical explorations.
    • Data Visualization: Create and share custom data visualizations derived from your ServiceNow instance data.
    • Configurable AI Skills: Enable AI Data Explorer and supplementary AI skills specific to your ServiceNow instance.

    Usage Considerations and Limitations

    • Availability: Not all AI model providers or features are available in all regions, data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP), or restricted environments. Check current availability for your instance.
    • AI Limitations: AI predictions are based on data patterns and may not always be accurate, complete, or appropriate. Human oversight is essential, especially for decisions impacting critical domains such as healthcare, finance, or security.
    • Data Privacy and Processing: Data used by AI Data Explorer is transferred to a centralized ServiceNow environment and possibly third-party cloud providers like Microsoft Azure, managed under ServiceNow’s internal policies and compliance frameworks.
    • Data Collection and Opt-Out: Inputs, outputs, and edits are collected to improve ServiceNow AI technologies. Customers can opt out of data collection at any time as detailed in the Now Assist documentation.

    Practical Impact for ServiceNow Customers

    AI Data Explorer empowers your teams to unlock meaningful insights from your ServiceNow data rapidly without needing deep technical expertise. It facilitates collaborative data analysis and visualization, enhancing decision-making capabilities. Being aware of AI limitations and data privacy practices ensures responsible and compliant use of this AI-driven feature within your organization.

    AI Data Explorer is your AI-companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.

    See how to launch AI Data Explorer, ask questions in an exploration, and share the resulting insights with other users.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.