Unmigrated content and compatibility mode migrations

  • Release version: Zurich
  • Updated July 1, 2026
  • 2 minutes to read
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    Summary of Unmigrated content and compatibility mode migrations

    This content explains how most dashboard content is migrated to the new Platform Analytics experience in ServiceNow Zurich release, but some visualizations, filters, and configurations cannot be migrated directly. In such cases, dashboards are migrated using compatibility mode, which embeds the original content as iframes. This ensures that unsupported content remains accessible but may impact performance.

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    Unmigrated Content

    The following elements are not migrated or partially migrated to the new Platform Analytics experience:

    • Dashboard configurations: Widget title alignment is not migrated.
    • Unsupported dashboards: Dashboards containing unsupported content like dynamic content blocks remain in the Core UI library.
    • Filters not migrated: Group filter, Debug filter, user preference filters, cascading "Choice to Choice" filters, and filtered list content.
    • Visualization configurations not migrated:
      • Dashboard access restrictions by roles.
      • Group edit rights are downgraded to view rights; re-sharing is required.
      • Header and color configurations are lost for visualizations used in multiple dashboards during bulk migration.
      • Indicator and Breakdown Scorecard elements like Show Distribution and Show Bullet chart.
      • The Calendar year view component.

    Compatibility Mode Migrations

    Dashboards containing unsupported content such as custom interactive filters, custom content blocks, gauges, and gadgets are migrated in compatibility mode. This mode embeds the original dashboard content as iframes without changing or moving it. Customers should expect possible performance issues with dashboards migrated in this mode.

    Generic Visualization and Scorecard Configurations Migrated in Compatibility Mode

    Several visualization and scorecard configurations remain functional in compatibility mode, including:

    • Sorting by dot-walked fields.
    • Reporting on variables and questions.
    • Default drilldown views and pivot scorecard support.
    • Groupings by duration fields and hierarchy breakdown support.
    • List scorecard features such as showing key indicators and filters for performance metrics.
    • Scorecard widgets with multiple indicators having different time series aggregations.

    Reports and Performance Analytics Widgets Migrated in Compatibility Mode

    Reports such as Control, Trendbox, Histogram, Funnel, and Pyramid are migrated in compatibility mode. Performance Analytics widgets like Workbench, Text Analytics, Treemap, Previous period charts, Spider, Funnel, Pyramid, and Relative compare are also migrated using this method.

    Practical Impact for ServiceNow Customers

    When upgrading to the Platform Analytics experience, customers should be aware that some dashboard content and configurations may not migrate natively and will instead be embedded via compatibility mode iframes. This ensures access continuity but may reduce dashboard performance. Customers should review migrated dashboards for lost configurations, especially related to access controls and visualization formatting, and reapply sharing settings as needed. The Migration Center automatically updates previously incompatible content when upgrading releases, improving the migration over time.

    Most dashboard content is migrated to the new Platform Analytics experience. However, some visualizations, aspects of visualizations, filters, and configurations can't be migrated. Dashboards with this content are migrated as embedded content (iframes), also known as compatibility mode.

    Note:
    If you have already migrated to Platform Analytics experience, the Migration Center automatically migrates any previously incompatible content that is now compatible when you upgrade releases.

    Not migrated

    The only generic dashboard configuration that is not migrated is widget title alignment. Dashboards that contain unsupported content, including dynamic content blocks aren't migrated. The Core UI versions of these dashboards remain available in the dashboard library.

    These filters aren't migrated:
    • Group filter
    • Debug filter
    • Filter user preferences from dashboards
    • Cascading filters that support the Choice to Choice configuration
    • Filtered list content. For more information on List filters, see Create a filter in List.
    Visualization configurations that aren't migrated:
    • Restriction of dashboard access to specific roles.
    • Group edit rights.

      Reports that are shared to groups with edit rights only retain view rights when migrated. Open the migrated visualization in the library and share it with the group again. For more information, see Share a data visualization in the Visualization Designer.

    • In the context of bulk migration, visualizations that are used in one or more dashboards lose their header and color configurations. (In Core UI, these are configured at the dashboard level; in Platform Analytics experience, they are configured at the visualization level.)

      In the context of partial migration, visualizations that are used in a single dashboard are migrated with their header and color configurations. Visualizations that are used in multiple dashboards lose their header and color configurations.

    Indicator and Breakdown Scorecard elements that aren't migrated:
    • Show Distribution
    • Show Bullet chart

    The Calendar year view component isn't migrated.

    Compatibility mode migrations

    Migration in compatibility mode means that all of the dashboard's original artifacts are inserted into the migrated dashboard in iframes. The original content isn't changed or moved.

    Dashboards with any content that is not a Performance Analytics widget, report, or interactive filter, including all custom interactive filters, custom content blocks, gauges, and gadgets, are migrated in compatibility mode, as iframes.

    Note:
    Dashboards migrated in compatibility mode can experience performance issues.

    Generic configurations

    Generic visualization configurations migrated in compatibility mode:
    • Sort by dot-walked fields
    • Reporting on variables and questions
    • List default drilldown view configured in Report Designer
    • Breakdown element = empty for breakdowns based on choice field
    • Sort by Performance Analytics breakdown based on choice field order
    • Single score with compare X period back
    • Pivot scorecard support for element filter
    • Group by based on duration fields
    • Different follow filters for related indicators on the Indicator scorecard and visualizations
    • Hierarchy breakdown support on filters/data visualizations

    List scorecard configurations

    List scorecard configurations migrated in compatibility mode:
    • Show Key indicators
    • Filter based on: Best Performing, Worst Performing, Improved, Deteriorated
    • Different follow filters on additional indicators

    Other scorecard configurations

    Scorecard widgets with multiple widget indicators that have different time series aggregations are migrated in compatibility mode.

    Reports

    Reports migrated in compatibility mode:
    • Control
    • Trendbox
    • Histogram
    • Funnel
    • Pyramid

    Performance Analytics widgets

    Performance Analytics widgets migrated in compatibility mode:
    • Workbench
    • Text Analytics
    • Treemap
    • Previous period charts
    • Spider
    • Funnel
    • Pyramid
    • Relative compare